Food and Beverage Operations Supervisor

Round One Entertainment Inc.; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

401(K) with company matching

Job summary

Round One Entertainment Inc. is seeking an F&B Supervisor to oversee food and beverage operations in a fast-paced, fun environment. Responsibilities include managing orders, staff, and finances while ensuring excellent customer experiences. The ideal candidate must have a strong sense of customer service, leadership skills, and prior experience in the food service industry. Benefits include Paid Time Off, medical and dental coverage, and a 401(K) plan with company matching.

Qualifications

• Strong sense of customer service and integrity.
• Ability to manage and train staff effectively.
• Understanding of alcohol serving processes.

Responsibilities

• Manage all F&B operations and ensure customer satisfaction.
• Train, coach, and issue disciplinary actions for staff.
• Conduct food preparation and resolve customer complaints.

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Analytical skills

Education

High School Diploma/GED

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Open Availability Is Required.

We require staff that handle and serve alcohol be at least 21+.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• 401(K) with company matching

Essential Duties

• Under the direction of the F&B Manager/GM conducts food preparation, designates portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Assists in the scheduling and receiving of food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Assists in department employee schedules and assign duties.
• Investigates and resolve customer complaints regarding food quality, service, or accommodations.
• Must have full knowledge of process for serving alcohol within the premises.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support.
• Open/Close store & department following company guidelines.
• Train, coach, & issue disciplinary actions for department staff when requested by FB Manager.
• Create department schedule, task assignments, & issue breaks/lunches when requested by FB Manager.
• Attends weekly staff meetings with department Manager to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Conducts tills checks, refunds, price adjustments in accordance with the company policy.
• Sets performance goals with the upper management.
• Learn company policies that affect the department/business.
• Monitors progress performance with key trainers and upper management.
• Achieve department sales goals through the efficient execution of Company policies.

Non-Essential Duties

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
• Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Qualifications

F&B Supervisor must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education And/or Experience

High School Diploma/GED and two-year related experience; or equivalent combination of education and experience.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.