Food & Beverage Operations Lead - Guest Experience

ASM Global; Frisco (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Legends in Frisco, TX, operates Cowboys Club and related dining experiences. The role oversees guest flow, reservations, and seating, ensuring VIP guests receive attentive service in a high-end club environment.

Responsibilities include coordinating with kitchen and service staff, managing daily operations, and performing pre-shift briefings. The incumbent will also advise on wine pairings and maintain strict standards for cleanliness and safety.

Qualifications

• Excellent customer service
• Honest, direct communication at all levels of the organization
• Strong interpersonal and relationship-building abilities
• Ability to adapt to changing trends and circumstances
• Ability to organize people and processes to complete projects
• Capability to multi-task and maintain order in a fast-paced environment
• Detail oriented with focus on accuracy and quality
• Comfortable working independently or in a team environment

Responsibilities

• Oversee the flow of guests within the club by managing the reservations system and host team
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting
• Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
• Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Work with Concierge to ensure all Special Occasion arrangements are delivered with ease
• Order or requisition supplies and equipment for tables and serving stations
• Provide efficient service and quality products by maintaining positive customer and client relations
• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints
• Proactively deal with guest queries, advising guests on menus and beverage selections
• Responsible for ensuring that all financial and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards
• Maintain a favorable working relationship with all company employees to promote a cooperative and harmonious working climate
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Adaptability

Organization

Multi-tasking

Detail oriented

Team leadership

Job description

Legends in Frisco, TX, operates Cowboys Club and related dining experiences. The role oversees guest flow, reservations, and seating, ensuring VIP guests receive attentive service in a high-end club environment.

Responsibilities include coordinating with kitchen and service staff, managing daily operations, and performing pre-shift briefings. The incumbent will also advise on wine pairings and maintain strict standards for cleanliness and safety.