Task Force Food and Beverage Director

HEI Hotels & Resorts; Fairfield (CT); On-site; USD 97,000 - 102,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Vacation, Sick and Holidays

Pet insurance

401(k) with matching funds

YouDecide & Hotel Room Discounts

Job summary

HEI Hotels & Resorts seeks a Task Force Food and Beverage Director to implement HEI's tools and standard Procedures at a Transition Hotel. The role oversees Banquets, Restaurant, Room Service and other outlets to achieve customer satisfaction, quality service, and financial goals. 100% travel is required.

The Director will hire, train, and lead teams, ensure brand and safety standards, and manage budgets and expenses to maximize revenue while maintaining exceptional service.

Qualifications

• 2–5 years of food and beverage experience, hotel experience preferred.
• Proficient in Microsoft Office and POS/OpenTable software.
• Strong leadership and staff development abilities.
• Excellent verbal and written communication; time-management skills.

Responsibilities

• Implement HEI tools, processes and procedures and ensure ongoing compliance.
• Stabilize the property during transition with staffing and expense controls.
• Focus on improving guest satisfaction through daily verbatim reviews and action plans.
• Oversee budgets for outlets to maximize revenue and control costs.
• Ensure compliance with liquor laws and brand standards.
• Hire, train and evaluate staff, with clear disciplinary processes.

Skills

Microsoft Office

POS

OpenTable

Leadership

Communication skills

Time management

Job description

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $97,000.00 - $102,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

The Task Force Food and Beverage Director is responsible for implementing HEI's tools and standard Procedures at Transition Hotel. Also may act as interim Director of Food and Beverage or other Department position as needed. Planning and management of Banquet Operations, Hotel Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Frequent travel is required (100% of the time).

Essential Duties and Responsibilities:

• Implements HEI Tools, processes and procedures at the property and ensure ongoing compliance.
• Stabilizes property during Transition period with focus on proper staffing, tools to do the job, and expense controls.
• Establishes a strong GSS focus with daily review of verbatims, establishing and consistently working on an action plan to improve.
• Ensures Brand Standards and Property Safety Standards are closely followed at all times.
• Forecasts, implements, monitors, controls and reports on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Abides by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate.
• Creates, recommends and implements promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
• Identifies Social Media and email marketing needs and ensure continuing online presence.
• Monitors and controls the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Performs any other job related duties as assigned.

Qualifications and Skills:

• A minimum of 2-5 years' relevant Food and Beverage experience. Hotel experience preferred
• Strong experience in Microsoft Office along with various software programs knowledge, POS/Open Table.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Ability to spot and resolve problems efficiently.
• Ability to work effectively under time constraints and deadlines
• Must be self-disciplined.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.