Food & Beverage Manager

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Atlanta Hotel at Centennial Park is seeking a Food & Beverage Manager to lead dining room operations, train staff, and ensure service excellence in line with Omni standards.

This role requires strong financial acumen, experience in F&B leadership, and flexible scheduling to cover evenings, weekends, and holidays; you will drive guest satisfaction and profit through cost control and teamwork.

Qualifications

• Bachelor's Degree or Equivalent preferred.
• 4 years of experience in a previous Food & Beverage operations leadership role required.
• Previous Restaurant General Manager or Assistant General Manager Experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding of financial statements and labor productivity.
• Excellent communication skills.

Responsibilities

• Ensure maximum guest satisfaction during dining in the restaurant.
• Conduct daily pre-meal meetings with service staff.
• Supervise floor operations and ensure adherence to service protocol.
• Monitor guest experience timing and handle complaints to satisfaction.
• Maintain smooth operation and accurate weekly staff scheduling.
• Ensure cost controls and profitability through upselling and promotions.

Skills

Leadership

Guest satisfaction

Financial acumen

Communication

Flexibility

Education

Bachelor's Degree or Equivalent

Tools

MICROS

Wine key

Job description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Food & Beverage Manager

Overview

This team member will provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth-running operation.
• Make the Front of the House staff weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• All side-work complete and checked out by the manager.
• Making sure the beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Making sure special boards and/or descriptions posted accurately.
• Continuously check food quality and presentation coming from kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food and service.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• All special attention details handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff's uniforms and appearances meet specifications.
• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• All menus inspected daily by hostess.
• Make sure all equipment in good condition and clean.
• Make sure work areas are being maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor's Degree or Equivalent preferred
• 4 years of experience in a previous Food & Beverage operations leadership role required
• Previous Restaurant General Manager or Assistant General Manager Experience preferred
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Excellent communication skills

Physical Requirements

• Must be able to stand and walk for an extended period or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Working Environment

• Interior of restaurant kitchen and designated bar area, with occasional travel around resort property as needed.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Tools & Equipment

• MICROS computer and card, telephone, wine key

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.