Food & Beverage Attendant (Server)

IHG Hotels & Resorts; Tamuning (GU); On-site; USD 11,000 - 16,000; Part time

Job summary

IHG Hotels & Resorts is seeking a part-time Food & Beverage Attendant in Guam. You will handle reservations, greet guests, take orders, serve and process payments.

The role requires two years of cash-handling and F&B experience, English fluency, and the ability to work nights, weekends, and holidays. Certification and health requirements apply, with opportunities to grow within the IHG family.

Qualifications

• Education: High School Diploma required.
• Two years of cash-handling and F&B experience; hotel experience preferred.
• Fluent in English (speaking, listening, reading, writing).
• Must obtain Food Handler’s Certification.
• Ability to work nights, weekends, holidays and in inclement weather.

Responsibilities

• Take reservations, greet customers, take orders, deliver dishes, and process payments.
• Maintain SOPs and uphold service standards from the Operations Manual.
• Attend daily briefings and stay knowledgeable about menu items.
• Master service sequences for buffet and a la carte service.
• Ensure guest satisfaction and uphold brand behaviors and standards.

Skills

Cash handling

Food & Beverage

Customer service

English fluency

Education

High School Diploma

Job description

Job Information

• This is local hire, you must submit a Resume to express of interest in this position.
• Part Time Hourly position.
• $10.00 per hour plus Weekly Service Charge Distribution
• Must have Health Certificate and ABC Card
• Service years - two (2) years of experience in cash-handling and Food & Beverage role. Hotel experience preferred.
• Desired Shift: Must be flexible to work all shifts as per business need.
• Must be able to work nights, weekends, holidays, and during inclement weather.

Job Requirement

• Must be able to work on Guam, USA without restrictions:
  1. US Citizens
  2. US Permanent Residents
  3. Residents of Federated States of Micronesia (FSM)
• This is entry level hourly position, Not Eligible for:
  1. Relocation Package
  2. to be US Work Visa Sponsor

What’s the job?

Food & Beverage Attendants (Servers) are responsible for handling reservations, greeting customers, taking orders, bringing dishes, cleaning tables, and handling payment transactions.

• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands on approach in the operation of the outlet(s)
• To attend daily briefing on preparation, service and menu.
• To be knowledgeable of the food and beverage items in the restaurant
• To master and perform the service sequence standards for both buffet and a la carte service styles.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To contribute to overall guest experience metrics through the delivery of the Crowne Plaza Brand Standards and service behaviors
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationship.
• To carry out any other reasonable duties and responsibilities as assigned.
• To have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene, Health and Safety.
• To attend all required training sessions/programs.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.

What we need from you

1. Education - High School Diploma is required
2. Service years - two (2) years of experience in cash-handling and Food & Beverage role. Hotel experience preferred.
3. Language - Fluent in English (speaking, listening, reading and writing)
4. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Must be able to obtain a government-issued Food Handler’s Certification.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance for Full Time employees only, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities.We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans