Food and Beverage Supervisor - High Bar

Concord Hospitality Enterprises; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Concord Hospitality is seeking a Lounge Supervisor to oversee operations and ensure outstanding guest experiences at their St. Louis location. This role involves training staff, managing service standards, and maintaining a safe environment. The ideal candidate will have experience in hospitality and a commitment to exceptional customer service, contributing to a culture of growth and excellence.

Benefits

Medical, Dental, and Vision Insurance

401K

Tuition Assistance

Hotel Discounts

Career Development Opportunities

Qualifications

• Experience in hospitality industry preferred.
• Ability to manage and train staff effectively.
• Strong communication and organizational skills.

Responsibilities

• Opening and closing shifts according to management procedures.
• Training staff and enforcing service standards.
• Monitoring staffing and managing bookings.

Skills

Customer Service

Training and Coaching

Leadership

Time Management

Problem Solving

Job description

Description

We are hiring a Lounge Supervisor!

Responsibilities:

1. Carry out all reasonable requests by management within your capabilities.
2. Open and close shifts according to the manager’s checklist.
3. Train, maintain, and enforce all service standards using records, menus, and reference materials.
4. Maintain a safe and sanitary work environment for all associates and guests; report unsafe conditions to management.
5. Ensure room service is fully staffed and capable of handling business volume; check and assist as needed.
6. Be on the floor during all meal periods to ensure adequate coverage.
7. Conduct taste panels and menu classes daily for restaurant and room service.
8. Monitor staffing hours and overtime daily, relating to sales and profits.
9. Teach and understand empowerment principles to ensure guest satisfaction.
10. Maintain fair counseling and disciplinary procedures per company policies.
11. Participate in restaurant associate meetings and training seminars.
12. Manage bookings for restaurant parties and hospitality suites; communicate effectively with managers.
13. Gather and implement tools for shift management (schedules, floor plans, reservations).
14. Assist guests during shifts with service, seating, and communication with kitchen staff.
15. Complete side work daily, clean and reset stations, and attend to all details per SOP.
16. Manage repair and maintenance programs through work orders.

Benefits:

We offer competitive wages. Full-time associates are eligible for a benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, hotel discounts, and career development opportunities.

Why Concord?

Concord Hospitality invests in training and development at all levels, fostering a culture that supports personal growth. Our “Associate First” culture values diversity, work-life balance, and excellence in customer service. We are committed to being a “Great Place to Work for All” and celebrate our associates with our company cheer: “We Are Concord!”

We are an Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality