Food and Beverage Supervisor - Eagles Landing CC

Century Golf Partners; Stockbridge (GA); On-site; USD 29,000 - 32,000; Full time

Job summary

Eagles Landing Country Club in Stockbridge, GA seeks a Food and Beverage Supervisor to efficiently manage all F&B operations, delivering high-level guest service while meeting targets and maintaining cost controls. This role involves leadership, shift supervision, and cross-functional coordination with club facilities.

The ideal candidate has 5+ years in hospitality customer service, 1+ year in supervision, and a strong focus on quality, safety, and staff development.

Qualifications

• Minimum 5 years of related experience in a customer service role in hospitality
• At least 1 year in supervisory duties in golf/hospitality/service industry
• Must be of legal age to sell and serve alcohol and have required state card/certificate if applicable
• Strong time management, organization and ability to work in fast-paced environment

Responsibilities

• Supervise and train all F&B team members for Clubhouse Restaurant, Golf Course Café/Grill, and dining areas to ensure top guest service and presentation
• Promote a customer-focused culture through training and coaching
• Manage outcomes of monthly Customer Reviews and translate feedback into changes in procedures
• Ensure adherence to current Standard Operating Procedures across the department
• Be able to work in any section of Food and Beverage and manage shift timekeeping
• Promote health, safety, and licensing compliance and maintain a safe work environment

Skills

Customer service

Supervisory

Hospitality

Alcohol service

Education

2-year college degree preferred

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Food and Beverage Supervisor - Eagles Landing CC

Food and Beverage REGULAR FULL TIME Service Eagles Landing Country Club, Stockbridge, GA, US

2 days ago Requisition ID: 2986

Salary Range: $21.00 To $23.00 Hourly

POSITION SUMMARY

F&B Supervisor is to do the effective and efficient management and delivery of all Food and Beverage operations, with the aim that they provide the highest level of customer service, are cost effective, meet budgeted targets and achieve a regional and national service profile.

EXPERIENCE, EDUCATION AND SKILLS REQUIRED

• Specialty/Technical Training required (2-year college degree preferred) and 5 years of related experience in customer service role within the hospitality industry, or equivalent combination of education and experience
• 1 year experience of personnel supervisory duties, preferably in golf/hospitality/service industry required
• Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Solid time management, organization and prioritization skills; Ability to make decisions in a fast paced environment
• Proven ability to effectively build and foster a team environment
• Valid driver's license required

ESSENTIAL RESPONSIBILITIES

• Supervises and Assists in training all food and beverage team members pertaining to the Clubhouse Restaurant or Golf Course Café/Grill area, dining and private dining to ensure the highest quality guest service and presentation.
• To promote a customer focused culture by example and by encouraging in house training of all team members through an agreed training plan.
• To assist in the management of the outcomes of monthly Customer Reviews, linking these to changes in procedure and team training.
• To ensure the use of current Standard Operation Procedures by all team members within the department.
• To be able to work within any section within the Food and Beverage department.
• To be responsible for managing the time keeping records for all team members on your shift.
• To ensure facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation.
• To promote a safe, healthy and environmentally secure environment.
• To ensure the ongoing compliance with statutory requirements relating to the work of the Department.
• To assist in the effective and efficient management and delivery of all Bar, Restaurant and Conference Food and Beverage activities.
• To act as team leader within the Food and Beverage operation.
• To act as Duty Manager as required when the F&B Director or F&B Manager are not available.
• Monitors guest experience, touches tables, handles guest comments and performs service recoveries if necessary to ensure ultimate guest satisfaction.
• Supervises the maintenance for cleanliness, sanitation, appearance and adherence to health code standards.
• Understands POS systems and has the capacity to perform all team member functions.
• Works closely with other departments within the golf course to enhance the guest experience.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management.
• Runs end of shift POS sales reports and prepares reports as requested by the Food and Beverage Manager to provide information on performance, issues and concerns.
• Supervises staff's punctuality and adherence to uniform and appearance standards.
• Oversees the requisitioning of operating supplies, china, glass and silverware and beverage.
• Primary duty is supervising the staff on their shift and coordination of duties, however the Food & Beverage Supervisor may be required to fill in as bartender, server, host, etc. to relieve staff during peak service hours

PHYSICAL AND MENTAL DEMANDS

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickily and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure
• Must be able to lift 35-50lbs
• Must be able to stand on feet majority of the day.

TYPICAL WORKING CONDITIONS

Work is performed indoors with no exposure to extreme heat/humidity. Occasional outside help as needed.

SPECIAL EQUIPMENT

Computer, Cash Register (POS), calculator, telephone, facsimile machine, copier and other office equipment.