Food and Beverage Supervisor | ARRIVE Albuquerque

Ontario Trillium Foundation; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off & holidays

Career advancement opportunities

Employee discounts across portfolio

Job summary

ARRIVE Albuquerque, operated by Palisociety, seeks an organized Food & Beverage Supervisor to help lead the Downtowner Restaurant with daily operations and guest experiences.

You will supervise front-of-house service, manage inventory and coordinate with hotel staff to ensure seamless dining experiences, events, and communications across departments.

Qualifications

• Fluent English both verbal and written preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly and work with minimal supervision.

Responsibilities

• Supervises the function of all front of house food and beverage in the hotel to ensure excellent customer service and to support overall hotel operations.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards are followed while actively supporting the entire restaurant team.
• Handles guest concerns and react quickly and professionally.
• Balances operational, administrative and colleague needs.
• Assists with the execution of on-site events.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the Food & Beverage Manager as needed on the scheduling of all front of house food & beverage team members.
• Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintain inventory and its protocols and systems.
• Manage online reservations system and communicate Reservations (phone & email).
• Assist with FOH ordering – including Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, Manage service staff tip log, ADP Time clock, Cash Bank and POS.
• Assist with photos and content curation for Social Media.
• Other duties as assigned.

Skills

Fluent English

Communication

Attention to detail

Time management

Problem solving

Supervisory skills

Follow directions

Tools

MS Office

Google Apps

Job description

FOOD AND BEVERAGE SUPERVISOR

POSITION PROFILE

We're looking for an organized, good-natured Food & Beverage Supervisor prepared to assist in leading ARRIVE Albuquerque’s Downtowner Restaurant with daily food and beverage operations. From ensuring a delightful guest experience to overseeing inventory and streamlining communication with the hotel staff, this role calls for a friendly disposition and experience in hospitality.

ABOUT ARRIVE ALBUQUERQUE

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, Salt & Stone bath amenities, Bluetooth speakers, plush robes, and so much more.

After checking in at the front desk, our guests can grab a bite at DWTNR Cocktail Bar & Lounge, a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.

THE TASK AT HAND:

• Supervises the function of all front of house food and beverage in the hotel to ensure excellent customer service and to support overall hotel operations.

• Consistently offers professional, friendly and engaging service.

• Ensures service standards are followed while actively supporting the entire restaurant team.

• Handles guest concerns and react quickly and professionally.

• Balances operational, administrative and colleague needs.

• Assists with the execution of on-site events.

• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.

• Works with the Food & Beverage Manager as needed on the scheduling of all front of house food & beverage team members.

• Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.

• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.

• Maintain inventory and its protocols and systems.

• Manage online reservations system and communicate Reservations (phone & email).

• Assist with FOH ordering – including Coffee/Tea, Ink, Paper, Supplies, and similar.

• Manage comps and discount, Manage service staff tip log, ADP Time clock, Cash Bank and POS.

• Assist with photos and content curation for Social Media.

• Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• Familiarity with MS Office, Google Apps and other organizational computer tools.

• Fluency in English both verbal and non-verbal preferred.

• Provide legible communication and directions.

• Compute basic arithmetic.

• Perform job junctions with attention to detail, speed and accuracy.

• Prioritize, organize, and follow up.

• Be a clear thinker, remaining calm and resolving problems using good judgment.

• Follow directions thoroughly and work with minimal supervision.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.

• 401(k) retirement plan (future you will love this one!)

• Paid time off, holiday pay, and sick pay when you’re under the weather.

• Career advancement in an organization committed to helping star employees thrive.

• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.

• Professional development that sets you up for success across multiple hospitality career paths.

• A collaborative work environment where your creative ideas can come to fruition.

• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)

• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.