Food and Beverage Supervisor

East West Hospitality; Snowmass Village (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Viceroy Snowmass is seeking a Food & Beverage Supervisor to lead the on-floor service team in our Forbes Five-Star luxury setting at Snowmass Village. You will guide servers, bartenders, and support staff, ensuring flawless guest interactions and adherence to the LQA standards.

Responsibilities include pre-shift briefings, VIP communications, maintaining guest satisfaction, and coordinating seating and flow to sustain an unhurried, premium experience.

Qualifications

• Experience supervising F&B service teams in luxury or high-volume settings.
• Demonstrated commitment to Forbes Five-Star or similar luxury service standards.
• Strong communication and coaching skills for real-time staff development.

Responsibilities

• Lead and motivate all F&B service staff during each shift to ensure flawless service.
• Conduct pre-shift briefings and communicate VIP arrivals, specials, and dietary alerts.
• Maintain floor presence, check guest satisfaction, and exceed expectations.
• Oversee service pacing, course sequencing, and timely clearing of tables.
• Inspect outlets pre-service for setup, cleanliness, and grooming standards.

Skills

Team leadership

Guest service

Communication

Staff coaching

Job description

Nestled at the base of majestic Snowmass Mountain, Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.

Position Overview

The Food & Beverage Supervisor is the frontline service leader of the Food & Beverage Division, serving as the direct link between the F&B management team and the guest-facing service associates. This role is the daily standard-bearer of ultra-luxury hospitality on the floor — present during every service period, leading by example, coaching in real time, and ensuring that every guest interaction reflects the flawless, anticipatory, and deeply personalized service for which Forbes Five-Star and LQA-certified properties are celebrated worldwide.

• Job Location: Viceroy Snowmass
• Pay Rate: $26 to $28/Hourly
• Schedule: Flexible Schedule, Some Nights, Weekends and Holidays
• Employment Status: Full- Time Year Round
• Start Date: ASAP
• Accepting applications until:8/31/2026

Duties

• Supervise, direct, and motivate all F&B service associates (servers, food runners, bussers, bartenders, bar backs, host/hostess staff) during assigned service periods to ensure consistent delivery of Forbes Five-Star and LQA service standards.
• Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and service focus priorities.
• Maintain a continuous, visible, and engaged floor presence throughout every service period; conduct table visits to personally check guest satisfaction and identify opportunities to exceed expectations.
• Monitor the pace and choreography of service: ensure courses are sequenced appropriately, plates are expedited and cleared in a timely, synchronized manner, and no guest is left waiting or wondering.
• Oversee the complete inspection of all outlet areas prior to each service period: table settings (correct linen, glassware, cutlery, centerpieces), ambient lighting and music, menus clean and current, side stations stocked, and all associates in proper uniform and grooming standards.
• Ensure correct table assignments and floor plans are executed; assist the host team in managing reservations flow, waitlists, and seating to maximize covers while preserving the unhurried, spacious experience expected by luxury guests.
• Act as the primary management contact on the floor during assigned shifts; escalates complex guest situations or operational challenges to the F&B Manager or Manager-on-Duty promptly and professionally.
• Champion Forbes Five-Star standards at every guest touchpoint: ensure guests are acknowledged and warmly greeted within established timeframes; use the guest's name whenever possible; demonstrate genuine knowledge and enthusiasm about all menu offerings.
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