Food and Beverage Supervisor

Revo Casino and Social House; Lebanon (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Revo Casino and Social House in Lebanon, NH, is seeking a Food & Beverage Supervisor to oversee daily operations, ensure outstanding guest service, and lead a diverse team in a fast-paced hospitality setting. You will train staff, coordinate scheduling, manage opening/closing procedures, and collaborate with managers to optimize service quality and profitability while upholding company policies.

This role requires a high school diploma, strong leadership, and the ability to work evenings,

Qualifications

• Proven supervisory or leadership experience in a hospitality setting.
• Strong guest service orientation with a focus on consistency.
• Ability to train and develop team members and supervise operations.

Responsibilities

• Deliver outstanding guest service in line with the #AddLife culture.
• Provide guest service training and departmental orientation for new hires.
• Assist manager with ongoing training and development for all employees.
• Ensure dining room and service areas are properly set up and ready.
• Oversee opening/closing duties and side work responsibilities.
• Coordinate with other supervisors on scheduling, ordering, and par levels.
• Assist with setup/breakdown for private events and functions.
• Foster a supportive environment promoting teamwork and high performance.
• Maintain confidentiality of sensitive information per policy and state laws.
• Review staffing levels and conditions to improve service quality and profitability.
• Monitor staff performance and address issues with suggested solutions.
• Oversee daily departmental operations per policies and procedures.
• Perform other duties as assigned.

Skills

Leadership

Team motivation

Guest service

Communication

Multitasking

Basic math

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

Revo Casino & Social House is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We're not stuffy or corporate-we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you'll be part of a team that truly makes a difference.

Position Summary:

Supervises the activities of the Food & Beverage department, under the direction of the manager, as subject to established company policies and local, state, and federal regulations.

• Deliver outstanding guest service to internal and external guests, demonstrating thecompany’s #AddLife culture in all interactions.
• Provide guest service training and departmental orientation for new team members.
• Assist the manager in delivering ongoing training and development for all employees.
• Ensure the dining room and service areas are properly set up and ready for operation.
• Oversee side work responsibilities, opening procedures, and closing duties.
• Coordinate with other Food & Beverage Supervisors and Managers regarding scheduling,ordering, and par levels.
• Assist with setting up and breakdown for private events and special functions.
• Foster a supportive, motivating environment that encourages teamwork and high performance.
• Maintain confidentiality of sensitive information in accordance with company policy and state regulations.
• Assist the manager in reviewing departmental activities to evaluate staffing levels, working conditions, and opportunities to improve service quality and profitability.
• Monitor the work of team members to ensure performance meets established standards.
• Resolve issues within the scope of authority and elevate matters beyond that scope to management with recommended solutions.
• Oversee daily departmental operations in accordance with company policies and procedures.
• Perform other related duties as assigned.

Position Qualifications:

• High school diploma or equivalent; hospitality or leadership training preferred.
• Basic math skills for handling transactions and reviewing financial information.
• Ability to lead, motivate, and support a diverse team.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Physical stamina to stand, walk, and assist with service duties for extended periods.
• Availability to work evenings, weekends, and holidays.
• Must be 18 years of age or older in accordance with New Hampshire alcohol and gaming regulations.

Physical Requirements:

The physical demands described below are representative of those required to successfully perform the essential functions of this position:

• Ability to stand and walk for extended periods (up to 8+ hours per shift) while overseeingoperations across dining, bar, and service areas.
• Frequent walking, bending, reaching, twisting, and stooping while supervising staff, assisting with service, and ensuring operational readiness.
• Ability to lift, carry, push, and pull items weighing up to 40pounds regularly(e.g., trays,supplies, cases of product) and occasionally more with assistance.
• Manual dexterity required to assist with service tasks, handle equipment, and operate POSsystems when needed.
• Ability to perform repetitive motions such as lifting, carrying, and assisting with setup and breakdown of service areas and events.
• Capability to respond quickly to operational needs in a fast-paced, high-volume environmentwhile maintaining situational awareness.
• Ability to safely navigate crowded dining rooms, bar areas, and casino floor environments.
• Tolerance for working in environments with:
  • Moderate to loud noise levels
  • Dim lighting and flashing lights
  • Exposure to secondhand smoke (where permitted)
• Ability to work in areas with potential spills, wet floors, and exposure to cleaning chemicals.
• Visual ability to monitor staff performance, read reports, schedules, and POS screens; and hearing ability to communicate effectively in a noisy environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

We celebrate diversity and believe our differences make us stronger. Revo Casino and Social House is an equal opportunity employer and welcomes applicants of all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Disclaimer

This job description outlines the general nature and level of work performed and is not an exhaustive list of responsibilities or qualifications. It does not constitute an employment contract and may be modified at the discretion of the employer.