Food and Beverage Supervisor

HEI Hotels & Resorts; Georgia; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Complimentary meal each shift

Free parking

Career development opportunities

Job summary

HEI Hotels & Resorts is seeking an Outlet Manager for the Houston Grand – River Oaks dining outlets. You will assist in planning and managing restaurant, room service and other F&B operations to deliver exceptional guest experiences while meeting financial goals.

Responsibilities include supervising servers, ensuring service standards, coordinating events, managing sidework, and maintaining sanitation and liquor compliance.

Qualifications

• Ability to use point of sale systems.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/pull carts weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills across audiences.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise service of guests and observe signals needing assistance.
• Assist manager with sidework and duty coverage.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets and prepare for subsequent shifts.
• Check restaurant for cleanliness and setup.
• Ensure liquor service complies with regulations.
• Communicate daily with restaurant manager about events and counts.
• Assist in conducting menu classes and taste panels.
• Provide clear directions to staff, verbally and in writing.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Point of sale

Weight handling up to 50 lbs

Push/pull carts 150 lbs

Verbal and written communication

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand – River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow—because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy—your future could be part of something extraordinary.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities:

• Monitor servers and busperson adherence to all service standards.

• Supervise service of guests, being watchful of signals from guests in need of service.

• Assist manager to establish and monitor sidework duty completion.

• Maintain bank to HEI Hotels and Resorts standards.

• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.

• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.

• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.

• Communicate daily with restaurant manager with regard to special events, house counts, etc.

• Assist restaurant manager in conducting menu classes and taste panels.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Ability to use point of sale.

• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.

• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.