Barista - Coffee PT

HEI Hotels & Resorts; Georgia; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free meal per shift

Free parking

Career development opportunities

Job summary

HEI Hotels & Resorts is seeking a friendly, detail‑oriented outlet associate to provide superior guest service and accurate order handling. You will greet guests, ring orders, and process payments while maintaining a clean outlet and complying with cash controls.

The role demands strong communication, reliability, and a willingness to work a busy shift in a hotel environment. Associates receive a complimentary meal each shift and parking benefits, with opportunities for career growth within HEI.

Qualifications

• Basic math skills to operate a cash register, make change, and total checks.
• Effective verbal and written communication; adapt to different audiences.
• Ability to stand or sit for extended periods in a fast paced setting.

Responsibilities

• Greet customers immediately with a friendly, sincere welcome and listen to requests.
• Prepare customers' orders accurately and efficiently.
• Ring guest checks and process payments by cash, card, or house charge.
• Ensure guest satisfaction and tactfully resolve issues.
• Maintain high standards for product preparation and presentation.
• Clean and sanitize work areas and service stations.
• Follow accounting guidelines for receipts, tips, and cash handling.
• Balance house bank at shift end and secure cash.
• Be reliable and available to work regularly.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Conflict resolution

Keyboard/PoS use

Tools

POS system

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand - River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow- because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy-your future could be part of something extraordinary.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.

• Prepare customers' orders as requested accurately and efficiently.

• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).

• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.

• Maintain the highest level of standards for all product preparation.

• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.

• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.

• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.

• Ability to operate a keyboard and Point of Sale procedures.

• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.

• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.