Food and Beverage Server

Paycom - ATS; Perry (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Ponca Enterprise Gaming, LLC in Oklahoma hosts a Food & Beverage Server role within a tribal gaming environment. Welcome guests, describe amenities, and serve beverages, while maintaining a clean, compliant service area.

The role requires ability to pass background checks, obtain required licenses, lift up to 50 lbs, stand long hours, and work flexible evenings/weekends. Training provided in a regulated setting with focus on guest experience.

Qualifications

• High school diploma or GED required.
• No prior experience required.
• Ability to read and follow policies.
• Able to lift up to 50 lbs and stand long periods.

Responsibilities

• Welcome guests and describe available food and beverage amenities.
• Provide exceptional guest service to each guest.
• Prepare and serve alcoholic and non-alcoholic beverages.
• Maintain and operate the POS cash register and record alcohol logs.
• Verify legal age before serving alcohol.
• Sanitize and store utensils and equipment; clean work areas.
• Handle guest issues with professionalism and courtesy.
• Follow procedures, safety, sanitation, and department policies.
• Participate in training and maintain a positive demeanor.
• Promote customer relations and assist with related duties as needed.

Skills

Reading & compliance

Drink mixing techniques

Alcohol service knowledge

Follow instructions

Cleanliness awareness

Customer service

Flexibility schedule

Fast-paced environment

Problem solving

Education

High school diploma or GED

Tools

POS system

Job description

Job Title: Food & Beverage ServerSupervision Received: Food & Beverage SupervisorSupervision Exercised: N/AFLSA Status: Non-exemptKey Responsibilities:Welcome each party and describe the food and beverage amenities, available to them.Provide an exceptional guest service experience to each guest.Prepare and serve alcoholic and non-alcoholic beverages to guests.Maintain and operate a point of sale cash register.Maintain, operate, and reconciliate a point-of-sale cash register.Receive payment by cash, cards, vouchers, etc. for food services.Verify that guests are of legal age to consume alcohol, before service alcoholic beverages.Assist in sanitizing and safely storing all cooking equipment and eatery/beverage utensils.Handle decision-making, problem solving, complaint resolution, and customer service matters in accordance with skill levels.Maintain cleanliness, tidiness, and organization of food & Beverage stations to a high standard.Follow all operating procedures, safety and sanitation regulations, and departmental policies and procedures.Log alcohol for safe serving and inventory purposes.General Responsibilities:Actively participate in departmental and company training programs, as required.Notify appropriate staff members when assistance is needed.Demonstrate an upbeat and outgoing demeanor, while on duty.Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.Promote outstanding customer relations.Perform other related duties as assigned.Qualifications:EducationHight school diploma or GED equivalentExperienceNo previous experience requiredKnowledge, Skills & AbilitiesMust be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policiesKnowledgeable on drink mixing techniques and alcohol serving requirements.Must be able to follow all instructions, written and oral.Knowledgeable in the area of clean and safe food preparation.Must be able to handle various cleaning solvents, chemicals, etc.May be required to be able to lift up to fifty (50) lbs.Must be able to walk for long periods of time; must be able to stoop, kneel, crouch, and/or crawlMust be able to work in fast paced environmentMust be able to work flexible schedule including; evenings, weekends, holidays and promotional eventsMust be able to work in a smoke-filled casino environmentMust be able to handle alcohol cut-offs/possibly confrontational situations with guests.Licenses/Certifications/Other:Must be able to pass a background check and receive a license or permit from any Regulatory Agency (Oklahoma ABLE Commission, Gaming Commission, etc.), if applicable to perform the essential job functionsMust pass a pre-employment drug testMust already possess or be able to immediately obtain an Oklahoma ABLE Liquor License.Must obtain a Ponca Tribe Liquor License.Must already possess or be able to immediately obtain an Oklahoma or Federal Food Handler’s License.As a tribal entity, the Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC, gives preference in employment to an enrolled member of the Ponca Tribe of Indians of Oklahoma, and to other enrolled Native Americans of federally recognized tribes.