Food and Beverage Manager

FOH Hospitality LLC; Kaanapali (HI); On-site; USD 77,000 - 83,000; Full time

Benefits offered by this job

Relocation Assistance

Job summary

Marriott Vacations Worldwide is seeking a senior leader to oversee all food and beverage operations, including culinary, restaurant, and beverage programs, ensuring guest and employee satisfaction while meeting financial goals. You will develop and implement the F&B business plan, manage budgets, lead the F&B team, maintain service standards, and ensure compliance with applicable laws.

Strong leadership, cost control, and a passion for hospitality are essential; relocation assistance is

Qualifications

• Education and experience requirements per candidate profile.
• Experience in food and beverage operations and management.
• Strong leadership and financial management capabilities.

Responsibilities

• Develops and manages budgets for Food & Beverage departments.
• Leads the Food and Beverage team and oversees day‑to‑day operations.
• Delivers exceptional customer service and maintains service standards.
• Manages human resources activities including performance reviews and coaching.
• Ensures compliance with food and beverage laws and company policies.

Skills

Budget management

Team leadership

Guest service excellence

Education

High school diploma or GED; 4 years experience in F&B or related area

2-year degree in Food Service/Hotel and Restaurant Management or related major; 2 years experience

Job description

Salary Range: $77,000 - $83,000 Valid driver's license may be required with at least one year of clean driving history. Relocation Assistance Available

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, and beverage. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, and beverage. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Ensures and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish your work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand''s service culture. Ensures that all employees, team leaders and managers understand the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Ensures all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members