Follow Up Specialist (Cox Fleet)

Cox Automotive; Warwick (RI); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Parental leave and fertility coverage

Professional development opportunities

Pet insurance and employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet. This fully remote/hybrid role involves handling inbound calls, gathering requirements, entering data accurately, and ensuring timely updates to customers.

You will collaborate with dispatch and service providers to maintain efficient fleet operations. The position requires strong customer service, multitasking, and problem-solving skills, with a flexible schedule in a 24/7/365 environment.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience and communication skills.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data accurately and record unit location for service tracking.
• Communicate accurate billing information to service providers.
• Handle estimates promptly and accurately.
• Make outbound calls for updates on open events.
• Update customers on event status and follow instructions.
• Collaborate with roadside dispatcher when issues arise.
• Manage time to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Communication

Education

High School Diploma or GED

College degree preferred

Job description

Are you ready to do meaningful work while experiencing great pay and benefits?

We're looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You'll play a crucial role in helping us provide best-in-class service to our customers.

If you're looking to make an impact and grow your career, we want to hear from you!

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You'll Do

You'll be responsible for managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Who You Are

You are proactive and have experience multitasking and problem-solving. Here's what else you bring to the table:

Minimum:

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Preferred:

• A degree in related discipline or industry experience.

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment.

Work Arrangement:

• This position is fully remote for those living outside of a 30-mile radius of 300 Commerce Dr, Cherryville, NC
• This position is hybrid for those living within a 30-mile radius of 300 Commerce Dr, Cherryville, NC

Help keep the wheels turning and the engines humming. Join Cox today!

USD 15.10 - 22.69 per hour

Compensation:

Hourly pay rate is in the range of $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09/25/2026

EOE, including disability/vets