FOH Supervisor

ISS Facility Services - North America; Waltham (MA); On-site; USD 27,276 - 38,848; Full time

Job summary

ISS Facility Services - North America is seeking a Front of House Supervisor to drive customer service, lead a team, and supervise micro kitchen activities. You will work with the GM and Executive Chef on programming and safety, ensuring high-quality food service and client satisfaction.

Ideal candidates will have a high school diploma, strong attention to detail, multitasking ability, and proven leadership.

Qualifications

• Attention to detail and multitasking are essential.
• Interpersonal skills and ability to lead a team.
• Ability to give and receive constructive feedback.

Responsibilities

• Support front-of-house and micro kitchen activities daily.
• Coordinate tasks with Food Service Manager or General Manager.
• Maintain safety and quality standards (SERV Safe and HACCP).
• Build customer relationships and deliver solutions.
• Demonstrate accountability and self-awareness.

Skills

Attention to detail

Interpersonal skills

Multitasking

Constructive feedback

Team leadership

Education

High school diploma or equivalent

Job description

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $24.00 per hour - $24.00 per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Key Purpose

The FOH Supervisor's purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations. The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Success Criteria

• Effective team building
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and train new employees

Key Areas of Collaboration and Influence

• Work with the GM and Executive Chef on team programming and safety.
• Work with GM on duties assigned

Ideal Candidate Experience

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team

Key Accountabilities

• Day-to-day support of all fronts of the house and micro kitchen activities
• Tasks are assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer-focused and solutions-oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Equal Opportunity & Diversity Statement

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.