FOH - Runner

SA Hospitality Group; Westport (CT); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Discounts at our restaurants

Job summary

SA Hospitality Group is seeking a Restaurant Server/Food Runner to deliver orders from the kitchen to guests promptly and accurately. You will work closely with Front of House and Back of House teams to ensure smooth service and guest satisfaction.

The role requires strong English communication, teamwork, and the ability to manage high-volume periods while maintaining a positive, professional demeanor. Flexible schedule and basic food-handling skills are preferred.

Qualifications

• Ability to work as part of a team and follow directions.
• Strong English communication to ensure safety and guest interaction.
• Time management and ability to work under pressure during high-volume service.

Responsibilities

• Deliver food from kitchen to dining room promptly and accurately.
• Clear dirty plates and maintain clean expo line and dining areas.
• Complete opening/closing duties and assist with other duties as needed.
• Maintain knowledge of menu, allergens, and allergy protocol; explain items to guests.
• Assist with service steps and respond to guest questions about food and beverages.
• Executive open-handed service when possible and uphold professional demeanor.

Skills

Teamwork

English communication

Time management

Customer service

Tools

POS software

Job description

Position Purpose: This person is responsible for delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff.

Key Responsibilities/Accountabilities:

• Deliver the food from the kitchen to the dining room.
• Clean and wipe down all plates from sauces prior to picking them up from the expo line.
• Routinely clear tables off dirty plates and bring them back to the dishwashing breakdown area.
• Completing assigned opening and closing duties before and after service such as preparing the trays, folding napkins needed to hold hot plates, etc.
• May assist with other duties as assigned by management.
• Follow opening and closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our service and training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Maintain expertise on food menu, allergens, and allergy protocol and procedure.
• Be able to explain menu items to guests tableside and engage with guests about our food offerings.
• Say food drop lines for each menu item when delivering food to the table.
• Be able to execute open-handed and simultaneous service when the situation permits.

Minimal Essential Requirements:

• The ability to work as part of a team, work quickly and follow directions.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Flexible schedule.
• Ability to understand and follow written and verbal instructions.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

Benefits and Perks

• Medical, Dental, and Vision Insurance
• 401k
• Paid Time Off
• Discounts at our restaurants and products

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.