FOH - Server (Breakfast & Lunch)

SA Hospitality Group; City of Rochester (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

SA Hospitality Group seeks a Breakfast & Lunch Server to deliver exceptional dining experiences in Rochester, NY. You will greet guests, explain menus, take orders, and serve food and beverages with friendly, efficient service.

You’ll handle opening/closing duties, assist teammates, and maintain clean service areas throughout each shift. The role requires a flexible schedule, English communication, multitasking in a fast-paced environment, and a professional demeanour.

Qualifications

• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule and supporting team.
• Detail oriented with a focus on cleanliness and accuracy.
• Basic food handling, preparation, and cleaning skills welcomed.
• Time management and ability to work under pressure during high volumes.
• Discipline to follow set standards.

Responsibilities

• Greet guests and explain menus and offerings.
• Take beverage and food orders promptly and professionally.
• Serve beverages and food to guests.
• Clear and clean tables promptly and efficiently.
• Perform side-work and opening/closing duties as required.
• Ensure stations are clean and maintained during shifts.
• Alert management to service, guest, or safety issues.
• Process guest payments at closing of checks.
• Assist with other service-related duties as assigned by management.
• Follow opening/closing procedures and maintain professional demeanor.

Skills

English Fluency

Multitasking

Team Player

Detail Orientation

Food Handling

Time Management

Discipline

Physical Fitness

Job description

Position Purpose:

This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.

*Breakfast & Lunch Server - must be available between 6:30am to 3pm.

Key Responsibilities/Accountabilities:

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner
• Perform side-work, and any other service opening or service closing duties as required.
• Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Management of any service, guest and/or safety issues
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Assist with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements:

• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.