FOH Operations Leader — Wine, Food & Live Music

City Winery St. Louis; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Discounts 50% OFF wine

Job summary

City Winery in Missouri, St. Louis, is seeking a Front of House Operations Manager to lead daily restaurant and venue service, supervise the FOH team, and drive sales while maintaining top service standards.

The role blends hospitality excellence with operational leadership for a dynamic live music and dining experience. You will manage scheduling, staff development, and guest relations, ensuring the venue is prepared for daily operations and special events.

Qualifications

• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience.
• Exceptional hospitality skills.
• Proven leadership skills and commitment to operational excellence.
• Strong analytical and data skills.
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment.
• Exceptional communication and interpersonal skills both written and verbal.
• Functional knowledge of health department and related regulations.
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus
• Prepare scheduling on a weekly basis
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaints with exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guest lists
• Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills with service teams and management
• Other duties, initiatives, and tasks as per business need

Skills

Hospitality leadership

Staff coaching

Cash handling

Communication skills

Multi-tasking

Health code knowledge

Data analysis

Flexible schedule

Job description

City Winery in Missouri, St. Louis, is seeking a Front of House Operations Manager to lead daily restaurant and venue service, supervise the FOH team, and drive sales while maintaining top service standards.

The role blends hospitality excellence with operational leadership for a dynamic live music and dining experience. You will manage scheduling, staff development, and guest relations, ensuring the venue is prepared for daily operations and special events.