FOH Hourly Supervisor

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

GATEWAY HOTEL & CONFERENCE CENTER in Ames, IA seeks a Restaurant Supervisor to oversee service during assigned shifts and deliver first-class hospitality. You will greet guests, seat efficiently, and support both servers and bartenders while maintaining brand standards and safety protocols.

The role emphasizes leadership, teamwork, and guest satisfaction, with responsibilities spanning shift paperwork, reservations, training, and problem resolution.

Qualifications

• Minimum 2–3 years of restaurant service and/or supervision experience
• Strong customer service orientation and problem-solving skills
• Professional communication with staff, guests, and management

Responsibilities

• Supervise restaurant service during assigned shift and ensure guest satisfaction
• Create a warm, welcoming atmosphere and timely seating
• Provide status updates and feedback to management to improve guest experience
• Ensure completion of all server tasks and cash handling during shift
• Lead by example in delivering the GATEway service standards and uphold health and safety
• Supervise floor to maintain food quality and presentation
• Promote teamwork across hotel departments and maintain a positive work environment
• Resolve guest complaints or escalate to managers as needed
• Complete shift paperwork and coordinate reservations/events accurately
• Assist in training new employees and handle other duties as assigned

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

Job description

About this position

To supervise and execute successful restaurant service during assigned shift. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the GATEway, from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff. Plays an integral role in the success of the restaurant. This is not a tipped position.

Essential Functions:

• Monitor and support server and bartender activity throughout shift
• Create a warm, welcoming atmosphere with professional greeting and timely seating
• Provide management with restaurant status, progress, and creative feedback to enhance restaurant and customer experience
• Ensure completion of all server tasks while opening or closing the restaurant within scheduled shift time
• Enthusiastically deliver first-class service and hospitality via serving or bartending when required to support staff and ensure a positive customer experience. This could mean staying past anticipated leave time.
• Leader in delivering the GATEway service standards and exemplifying Gateway Values
• Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards
• Uphold health and safety standards
• Promote teamwork and communication between hotel departments
• Promote a fun work environment through a positive and enthusiastic attitude
• Responsible for resolving guest complaints and feedback or elevating to Managers through sharing and transparency
• Complete all shift paperwork, reports and cash management efficiently and accurately
• Responsible for coordinating restaurant reservations and events completely and accurately
• Maintain inherent attention to detail, and look for ways to continually improve the restaurant and customer experience
• Help facilitate the training of new employees
• Other duties as assigned

Requirements

• Must have weekend availability
• High school diploma or GED
• A combined 2 – 3 years restaurant serving and or supervising experience or comparable customer service experience
• Able to work a 30+ hour work week, specifically evenings and weekend.
• Ability to deliver first class customer service
• Professional communication skills to effectively communicate with staff, guests, and management
• Strong leadership skills, organizational and decision-making skills
• Ability to work confidently and independently
• Able to stand for long periods of time
• Able to bend, climb stairs, and lift/transport 25-50 lbs