FOH - Host Person

SA Hospitality Group; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic hospitality team where your role as a guest greeter is crucial in creating memorable experiences. This position is perfect for individuals who excel in customer service and thrive in a fast-paced environment. You will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities include greeting guests with a smile, managing reservations, and maintaining a clean and inviting atmosphere. If you have a passion for hospitality and enjoy working as part of a team, this opportunity offers a chance to contribute to a renowned establishment that values quality service and teamwork.

Qualifications

• Strong customer service skills to greet and seat guests promptly.
• Ability to manage time effectively and work under pressure.

Responsibilities

• Greet and seat guests while ensuring their needs are met.
• Handle guest complaints and assist with reservations.

Skills

Customer Service

Teamwork

Time Management

Active Listening

Basic Food Handling

Education

High School Diploma

Job description

Monday, March 10, 2025

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person is responsible for welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Key Responsibilities/Accountabilities:

1. Greet guests in a prompt and courteous manner with a smile; seat guests ensuring a seat assignment done by management is followed.
2. Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
3. Answer phones and provide guests with requested information and arrange bookings.
4. Routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints, and there are no pieces of trash or paper on the floors.
5. Handle guest complaints and special requests as needed.
6. If assigned to a coat check area, receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, and issue items to guests based on ticket with a number.
7. Assist with other duties as assigned by restaurant management.
8. Follow opening and closing procedures.
9. Maintain a professional demeanor with all staff.
10. Assist staff with any aspect of service steps to satisfy the guests, such as food delivery.
11. Be accessible to all staff and guests to answer any guest and reservation-related questions.
12. Follow service steps based on our service and training manual and assist in communicating the same to all staff who serve our guests.
13. Work as part of a team and maintain personal cleanliness.
14. Basic food handling, preparation, and cleaning skills are welcomed.
15. Communicate and understand direction in English to ensure safety in the workplace; respond and engage with co-workers, managers, and guests in English.
16. Manage time effectively and work under pressure to handle high volumes of production.
17. Demonstrate active listening and learning skills.
18. Exhibit reading and speaking comprehension skills.
19. Follow set standards with discipline.
20. Ability to lift up to 25 lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.