FOH - Dispatcher (Part-Time)

SA Hospitality Group; New York (NY); Presencial; USD 25.000 - 33.000; A tiempo parcial

Descripción de la vacante

SA Hospitality Group is seeking a part-time Front of House team member to support take-out, delivery orders, and all to-go services across New York locations. You will enter orders in the POS system, package and label items, and ensure accuracy and quality in every order.

Position requires Sundays and Mondays availability, English communication, basic food handling and cleaning skills, and the ability to lift up to 25 lbs. The role emphasizes teamwork and fast-paced, guest-focused service.

Formación

• The ability to work as part of a team, work quickly and follow directions.
• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

Responsabilidades

• Coordinate and execute all take-out and delivery orders using the POS system and delivery order iPads.
• Handle guest order issues with management direction and communicate with the delivery customer service.
• Keep the to-go area stocked with bags, containers, labels and supplies.
• Assist porter with polishing glassware and flatware when needed.
• Keep the to-go station organized and tidy.
• Restock all to-go containers, bags, stickers and labels as needed.
• Conduct thorough breakdown and cleaning of the to-go area at close of shift.
• Notify Chef or GM if there is a shortage of supplies.
• Assist with support duties in other sections to ensure guests receive excellent service.
• Acknowledge guests with eye contact and a smile, answer questions or direct to appropriate staff.

Conocimientos

Teamwork

English communication

Food handling basics

Time management

Active listening

Reading comprehension

Discipline

Lifting 25 lbs

Descripción del empleo

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person will support the FOH team by handling all the take-out, orders, delivery orders, and all of the to-go orders, including entering them in the POS system and packaging and labeling properly.

• This is a part-time position. Must be available to work on Sundays and Mondays.

Key Responsibilities/Accountabilities

• Coordinate and execute all Caviar, Post-Mates and in-house/phone take-out orders by using the POS system and delivery order iPads.
• Handle all guest order issues with management direction and communicating with the delivery customer service.
• Keep the to-go area stocked with appropriate bags, containers, labels to serve the guests.
• Assist porter with polishing glassware and flatware when asked or needed.
• Keeps the to-go station organized and tidy.
• Stock and/or restock all to-go containers, bags, stickers and labels as needed.
• Conducts thorough breakdown and cleaning of to go area at close of shift.
• Notify Chef or General Manager if there is a shortage of supplies.
• Assist support duties in other sections as needed, at the direction of management, to ensure that all guests receive excellent service regardless of business volume.
• Acknowledges guests with eye contact and smile, answers questions when able or finds the appropriate employee to follow up with guest request.

Minimal Essential Requirements

• The ability to work as part of a team, work quickly and follow directions.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.