FOH - Host Person

SA Hospitality Group; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

SA Hospitality Group is looking for a dedicated individual to join their team in New York City as a guest greeter and seating attendant. Your responsibilities will include welcoming patrons, ensuring they are seated appropriately, and assisting with any inquiries or special requests.

The successful candidate will possess basic food handling skills and be committed to keeping a clean and welcoming environment. Join SA Hospitality in creating memorable experiences for our guests!

Qualifications

• Ability to communicate and understand direction in English.
• Personal cleanliness and discipline to follow set standards.
• Reading and speaking comprehension skills.

Responsibilities

• Greet guests promptly and courteously.
• Assist with the seating of guests.
• Handle guest complaints and special requests.
• Maintain cleanliness and organization in seating areas.
• Assist staff with food delivery.

Skills

Ability to work as part of a team

Very basic food handling skills

Time management skills

Active listening skills

Ability to lift up to 25lbs

Job description

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old‑world sensibilities to appeal to modern‑day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose

This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Key Responsibilities

• Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other co‑workers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
• May be asked to handle guest complaints and special requests.
• If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
• May assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any guest and reservation related questions.
• Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.

Minimal Essential Requirements

• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co‑workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I‑9 within 72 hours of commencing work. Failure to do so will result in immediate termination.