FOH Attendant (Driving Role)

ISS Facility Services - North America; Waltham (MA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

ISS Facility Services - North America is seeking a front-of-house team member to maintain coffee stations and greet guests with hospitality. The role emphasizes customer service, stocking, and attractive product displays in a fast-paced environment.

You will adhere to safety standards, participate in HACCP practices, and work a Monday–Friday schedule with opportunities to contribute to guest experience and team collaboration.

Qualifications

• Passion for customer service.
• Ability to smile and keep calm under busy conditions.
• Professional appearance and reliability.

Responsibilities

• Maintain front of house and coffee stations, keep service areas stocked.
• Greet guests and ensure a welcoming atmosphere.
• Merchandise products attractively and restock as needed.
• Follow HACCP and safety rules; ensure proper temperature handling.
• Collaborate with team and accept direction from supervisors.

Skills

Customer service

Hospitality

Communication

Job description

Now Offering a $500 Sign-On Bonus!

New employees hired into this role between September 22, 2026 and December 31, 2026 are eligible to receive a $500 sign-on bonus!

After 30 days of employment: $250

After 6 months of employment: $250

Join our team and take advantage of this limited-time opportunity!

Hourly Wage

Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The hourly pay range for this position is $22.00 per hour.

Work Hours

The work hours for this position are Mon-Fri, 6:30 am - 3:00 pm.

Key Purpose

Maintain the front of house area and coffee stations while keeping service areas clean and stocked with product. Merchandise products in an attractive manner to Guckenheimer standard. Greet guests, making them feel welcome.

Success Criteria

• Arrive on time to all shifts
• Proper uniform; non-slip shoes, name tag
• Professional appearance
• Provide outstanding hospitality
• Don't be afraid to ask for help!

Key Areas of Collaboration and Influence

• A strong commitment to guest experience
• Always remember safety first.
• Build respectful relationships with all teammates and guests.
• Willingness to take directions from the Chef, Front of the House Manager and Catering Manager
• Build relationships with delivery vendors.

Ideal Candidate Experience

• Must have a passion for customer service.
• Always have a positive attitude
• Be dependable and reliable
• Ability to communicate effectively.
• Ability to smile and keep calm under busy working conditions.

Key Accountabilities

• Maintain product inventory to established levels.
• Maintain contracted coffee program
• Recognize products; accurately restock and rotate products.
• Smile, greet, & serve customers, making them feel welcome.
• Complete necessary HACCP to ensure safe temperature control
• Display merchandise in an attractive manner
• Maintain all MK areas in a neat, clean, and attractive manner.
• Label and display signs for all items.
• Other duties as assigned by management.
• Must follow all safety rules and actively prevent accidents.
• Ensure that all MKs are restocked with adequate product throughout the day.

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks.
• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code.
• Employees must be able to work under pressure and time deadlines during peak periods.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.