FOH Attendant

ISS; Waltham (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

ISS Facility Services / Guckenheimer in Waltham, MA, is seeking a customer-focused team member to maintain the front of house and coffee stations. You will greet guests, keep service areas clean and stocked, and merchandise products to the Guckenheimer standard.

The role emphasizes delivering outstanding hospitality, professional appearance, and teamwork with the Chef and Front of the House Manager during peak periods.

Qualifications

• Must have a passion for customer service.
• Always have a positive attitude.
• Be dependable and reliable.
• Ability to communicate effectively.
• Ability to smile and keep calm under busy working conditions.

Responsibilities

• Maintain the front of house area and coffee stations, keeping service areas clean and stocked with product.
• Greet guests and make them feel welcome.
• Merchandise products attractively to Guckenheimer standard.
• Label and display signs for all items.
• Maintain all MK areas neat, clean and attractive.
• Perform HACCP procedures to ensure safe temperature control.

Skills

Customer service

Effective communication

Dependable

Positive attitude

Calm under pressure

Job description

Hourly WageGuckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $22.00 per hour - $22.00 per hour.Work HoursThe work hours for this position are Mon-Fri, 6:30 am - 3:00 pm.Key PurposeMaintain the front of house area and coffee stations while keeping service areas clean and stocked with product. Merchandise products in an attractive manner to Guckenheimer standard. Greet guests, making them feel welcome. Success CriteriaArrive on time to all shiftsProper uniform; non-slip shoes, name tagProfessional appearanceProvide outstanding hospitalityDon’t be afraid to ask for help! Key Areas of Collaboration and InfluenceA strong commitment to guest experienceAlways remember safety first.Build respectful relationships with all teammates and guests.Willingness to take directions from the Chef, Front of the House Manager and Catering ManagerBuild relationships with delivery vendors. Ideal Candidate ExperienceMust have a passion for customer service.Always have a positive attitudeBe dependable and reliableAbility to communicate effectively.Ability to smile and keep calm under busy working conditions. Key AccountabilitiesMaintain product inventory to established levels.Maintain contracted coffee programRecognize products; accurately restock and rotate products.Smile, greet, & serve customers, making them feel welcome.Complete necessary HACCP to ensure safe temperature controlDisplay merchandise in an attractive mannerMaintain all MK areas in a neat, clean, and attractive manner.Label and display signs for all items.Other duties as assigned by management.Must follow all safety rules and actively prevent accidents.Ensure that all MKs are restocked with adequate product throughout the day. Physical Demands & Work EnvironmentWork up to 8 hours a day on your feet, excluding breaks.Must be able to lift a minimum of 25lbs.Come to work properly dressed according to the dress code.Employees must be able to work under pressure and time deadlines during peak periods.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition DepartmentAs a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.