Fnb Associate

Hilton; India (PA); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Hilton in the United States invites you to join our Hotels team as a Trainee - Operations / Front Office / Service. You’ll rotate through front desk and operations, learning guest service fundamentals and how to support daily hotel functions.

Under guidance of experienced staff, you will develop skills in guest interactions, room allocations, and using the hotel PMS. The program emphasizes hospitality, integrity, teamwork, and a strong service mindset to prepare you for a rewarding career.

Qualifications

• Strong interest in building a career in hotel operations, front office, or guest service.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Willingness to learn, adapt, and take on new responsibilities in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills and familiarity with property management systems (PMS) are preferred.

Responsibilities

• Guest Service Support: Assist with guest check-ins/outs and respond to inquiries to ensure a smooth experience.
• Operational Exposure: Rotate across departments (front office, housekeeping, guest services) to gain hands-on experience.
• Learning & Development: Participate in training and shadowing to understand hotel operations and service standards.
• Team Collaboration: Work with various departments to ensure seamless communication and service delivery.
• Problem Solving & Adaptability: Observe and learn to manage guest complaints and operational challenges.
• Administrative Tasks: Support with updating guest records, processing payments, and compiling reports.

Skills

Guest service career interest

Excellent communication

Willingness to learn

English proficiency

Flexibility with hours

PMS familiarity

Tools

PMS familiarity

Job description

Job Identification: 229196

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will assist at the front desk, learning the ropes of guest service, or supporting the operations team. You will play a key role in ensuring guests have an exceptional experience. Under the guidance of experienced hotel staff and managers, you will rotate through various departments, gaining insight into the operational aspects of hotel management. Your responsibilities will vary based on the department, but you will always focus on delivering outstanding guest service, learning best practices, and supporting the hotel’s daily functions. As a Trainee - Operations / Front Office / Service , you’re not just gaining hands‑on experience in the day‑to‑day operations of a hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Guest Service Support: Assist with guest check-ins/outs and respond to inquiries to ensure a smooth experience. Support service teams in delivering timely and courteous guest interactions.

• Operational Exposure: Rotate across departments (front office, housekeeping, guest services) to gain hands‑on experience. Help with room allocations, guest requests, and daily operational tasks.

• Learning & Development: Participate in training and shadowing to understand hotel operations and service standards. Learn to troubleshoot guest issues and support resolution efforts.

• Team Collaboration: Work with various departments to ensure seamless communication and service delivery. Assist with group check‑ins and event coordination as needed.

• Problem Solving & Adaptability: Observe and learn to manage guest complaints and operational challenges. Adapt to different roles and responsibilities throughout the training period.

• Administrative Tasks: Support with updating guest records, processing payments, and compiling reports. Learn to use hotel PMS and other operational tools.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong interest in building a career in hotel operations, front office, or guest service.

• Excellent communication and interpersonal skills with a guest-focused approach.

• Willingness to learn, adapt, and take on new responsibilities in a fast‑paced environment.

• Proficiency in English; additional languages are a plus.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• Basic computer skills and familiarity with property management systems (PMS) are preferred.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.