Flying V Sales & Operations Manager

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Complimentary meals in Team Member Caf

Golf discount

Community volunteer opportunities

Benefits vary by position

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a dynamic Sales & Operations Manager for the Flying V Restaurant. You will drive private dining and catering revenue while delivering exceptional guest experiences, with nights, weekends, and holidays required.

You will build long-lasting client relationships, lead strategic sales initiatives, and collaborate with culinary teams to tailor menus and events.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in catering, event sales, or fine dining hospitality.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work evenings, weekends, and holidays.
• Hotel or luxury restaurant experience preferred; knowledge of wine/food pairings is a plus.

Responsibilities

• Drive revenue through strategic sales initiatives including private dining, events, and campaigns.
• Prospect and solicit new business for event services with corporate accounts.
• Reply to incoming leads; conduct site visits to support in converting Flying V business.
• Respond to event inquiries and conduct site visits to showcase our venue as a premier event destination.
• Maintain relationships with Sales/Marketing teams to attract VIPs, media, and promotional opportunities.
• Negotiate event contracts, including Food & Beverage minimums and customized client requests.
• Serve as the primary point of contact for all event clients from inquiry through execution.
• Collaborate with the Culinary and Beverage teams to create and optimize catering menus that align with client preferences and financial goals.
• Act as the on-site lead during events, resolving issues and ensuring smooth operations.
• Manage VIP reservations, ensuring personalized service and attention to detail.
• Maintain accurate records of all client communications and event details.
• Attend departmental meetings as appropriate: Staff, Department, Resume Review and BEO Meetings, etc.
• Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.
• Oversee day-to-day operations, ensuring seamless coordination between FOH and BOH teams as needed.
• Lead, coach, and develop the team to uphold exceptional service standards.
• Other duties as assigned.

Skills

Client relations

Sales leadership

Negotiation

Event planning

Communication skills

Contract management

CRM systems

Budgeting/forecasting

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Hospitality/Business

Tools

Microsoft Office

CRM software

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Cafe while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A dynamic and results-driven Sales & Operations Manager dedicated to the Flying V Restaurant. This role combines strategic sales leadership to drive private dining and catering revenue while ensuring exceptional guest experiences. Nights, weekends, and holidays availability is required for this position.

Who You Are

• Known for your ability to build trust and longlasting client and stakeholder relationships.
• Recognized for being proactive, staying organized, and ahead of operational demands.
• Confident making decisions independently, driving performance, and achieving results.
• Skilled in delivering clear and compelling communications including client presentations.
• Experienced in successful negotiation and contract management.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Drive revenue through strategic sales initiatives, including private dining, events, and promotional campaigns.
• Actively prospect and solicit new business for our event services, targeting group clients and corporate accounts.
• Promptly reply to all incoming leads; conduct site visits to support in converting Flying V business.
• Respond to event inquiries and conduct site visits to showcase our venue as a premier event destination.
• Maintain relationships with Sales/Marketing teams to attract VIPs, media, and promotional opportunities.
• Negotiate event contracts, including Food & Beverage minimums and customized client requests.
• Serve as the primary point of contact for all event clients, from inquiry through execution.
• Collaborate with the Culinary and Beverage teams to create and optimize catering menus that align with client preferences and financial goals.
• Act as the on-site lead during events, resolving issues and ensuring smooth operations.
• Manage VIP reservations, ensuring personalized service and attention to detail.
• Maintain accurate records of all client communications and event details.
• Attend departmental meetings as appropriate: Staff, Department, Resume Review and BEO Meetings, etc.
• Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.
• Oversee day-to-day operations, ensuring seamless coordination between FOH and BOH teams as needed.
• Lead, coach, and develop the team to uphold exceptional service standards.
• Other duties as assigned.

Your Qualifications Include

• High School Diploma or equivalent is required.
• 3+ years in catering, event sales, or fine dining hospitality is required.
• Proficiency in Microsoft Office and CRM systems is required.
• Ability to work evenings, weekends, and holidays is required.
• Hotel or luxury restaurant experience is preferred.
• Knowledge of wine, spirits, and food pairings is preferred.
• Experience with budgeting, forecasting, and P&L management is preferred.
• Associate's or Bachelor's degree in Hospitality, Business, or related field is preferred.
• In this position you will often be sitting for extended periods.
• In this position you will often be standing/walking for site visits or event support
• In this position you will often need ability to lift up to 25 lbs.

Who You'll Supervise

• While this role does not have direct reports, you will collaborate extensively with both internal teams and external clients to support the success of the organization.