Flow Control Technician

auroragov; United States; On-site; USD 64,000 - 65,000; Full time

Job summary

The City of Aurora Water is seeking a Water Flow Control Technician I to dispatch calls, monitor SCADA systems, and support on-call operations for water and wastewater services. You will coordinate with field crews, monitor communications, and help maintain system reliability.

The role requires a high school diploma or GED, and preferred experience in dispatch or call centers. Training and benefits are provided as part of Aurora Water's professional team.

Qualifications

• High School Diploma or GED required.
• Preferred 6 months experience in dispatch / call center environment.
• Colorado Class 1 Water Distribution System Operator Certificate within 6 months of hire.
• Colorado Class 1 Wastewater Collection System Operator Certificate within 6 months of hire.
• Colorado Driver's License with good driving record; ability to obtain higher certificates within 2.5 years.

Responsibilities

• Receives and processes emergency, non-emergency, and administrative calls from citizens and Aurora Water divisions.
• Performs after-hours emergency dispatch for Aurora Water and maintains field personnel status.
• Monitors SCADA, multi-line phone system, and radio channels.
• Coordinates with field personnel during emergencies and normal operations.
• Assists in preparation of required reports and daily logs.
• Maintains knowledge of departmental policies and procedures.

Skills

Dispatch operations

SCADA monitoring

Emergency response

Communication

Education

High School Diploma or GED

Job description

JOB LOCATION

Aurora, Colorado 80016-2946

Cit y of Aurora , Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring rate for this position is $31.08 per hour.

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate can work up to 40 hours per week . The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays.

The deadline to submit applications is October 12th, 2026 . Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Overview of Department / Position:

Aurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health.

The Water Flow Control Technician performs dispatch duties and assists in the operation and monitoring of Aurora's Water system. Answers calls from citizens, dispatch Aurora's on-call personnel, and perform operational duties such as system monitoring, operation, and coordination of on-call response. System monitoring includes water treatment, transmission and distribution, source water, and reuse treatment and pumping.

Primary Duties & Responsibilities:

• Receives and processes emergency, non-emergency, and administrative phone calls from citizens, and Aurora Water divisions, prioritizing calls for service.
• Performs after-hours emergency dispatch for Aurora Water and maintains field personnel status.
• Monitors SCADA, a multi-line phone system, and a variety of radio channels simultaneously.
• With close supervision, monitors SCADA, maintenance management programs, and other computer programs/software to monitor security, operations, and maintenance of Aurora Water systems which includes raw water supply, water treatment, water transmission and distribution, wastewater treatment and collection, wastewater reuse, and storm drain
• Coordinates with field personnel in emergency situations
• Transfers calls to various sections in the City of Aurora during normal working hours
• Assist in preparation of required reports and daily logs
• Maintains knowledge of departmental policies and procedures
• Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

High School Diploma or GED

Experience:

Preferred 6 months experience in any/all of the following; operation and maintenance of water distribution or wastewater collection systems, vocational training in an accredited water training program, and/or experience in a Dispatch / Call Center environment.

Licenses and Certifications Required:

• Colorado Class 1 Water Distribution System Operator Certificate within the 6-month Introductory Period .
• Colorado Class 1 Wastewater Collection System Operator Certificate within the 6-month Introductory Period.
• Certificate Colorado Driver's License with a good driving record
• Ability to obtain a Class 2 Water Distribution System Operator Certificate and a Class D Wastewater Treatment Operator certification within 2½ years (30 months) of the hire date as a Flow Control Technician I with Aurora Water.

Preferred Qualif