Flow Control Technician

City of Aurora; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

11 paid holidays

Job summary

City of Aurora in Aurora, Colorado is seeking a Water Flow Control Technician I to perform dispatch duties, monitor SCADA, and assist in operating Aurora Water systems. The role emphasizes emergency response, call handling, and coordination with field crews.

The position requires a high school diploma or GED, and preferred experience in dispatch or call centers. It offers health benefits, paid leave, and opportunity for training within a supportive water utility environment.

Qualifications

• Education: High School Diploma or GED.
• Preferred 6 months experience in dispatch or call center environments.
• Ability to operate two-way radios and a multi-line phone system.

Responsibilities

• Receives and processes emergency, non-emergency, and administrative calls from citizens and Aurora Water divisions.
• Performs after-hours emergency dispatch and maintains field personnel status.
• Monitors SCADA, multi-line phone system, and radio channels.
• Coordinates with field personnel in emergency situations.
• Prepares required reports and daily logs.

Skills

Dispatch center

SCADA monitoring

Customer service

Two-way radios

Education

High School Diploma or GED

Tools

SCADA software

Job description

Job Location

JOB LOCATION Aurora, Colorado 80016-2946 City of Aurora, Colorado

Why Work for Aurora?

Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces

Salary and Benefits

Salary to be commensurate with experience The hiring rate for this position is $31.08 per hour. This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate can work up to 40 hours per week. The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays.

Application Deadline

The deadline to submit applications is October 12th, 2026.

Overview of Department / Position

Aurora Water is responsible for the operation and maintenance of the drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health. The Water Flow Control Technician performs dispatch duties and assists in the operation and monitoring of Aurora’s Water system. Answers calls from citizens, dispatch Aurora’s on-call personnel, and perform operational duties such as system monitoring, operation, and coordination of on-call response. System monitoring includes water treatment, transmission and distribution, source water, and reuse treatment and pumping.

Primary Duties & Responsibilities

• Receives and processes emergency, non-emergency, and administrative phone calls from citizens, and Aurora Water divisions, prioritizing calls for service.
• Performs after-hours emergency dispatch for Aurora Water and maintains field personnel status.
• Monitors SCADA, a multi-line phone system, and a variety of radio channels simultaneously.
• With close supervision, monitors SCADA, maintenance management programs, and other computer programs/software to monitor security, operations, and maintenance of Aurora Water systems which includes raw water supply, water treatment, water transmission and distribution, wastewater treatment and collection, wastewater reuse, and storm drain.
• Coordinates with field personnel in emergency situations.
• Transfers calls to various sections in the City of Aurora during normal working hours.
• Assist in preparation of required reports and daily logs.
• Maintains knowledge of departmental policies and procedures.
• Performs other related duties as assigned.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Minimum Qualifications & Working Conditions

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

High School Diploma or GED

Experience

Preferred 6 months experience in any/all of the following; operation and maintenance of water distribution or wastewater collection systems, vocational training in an accredited water training program, and/or experience in a Dispatch / Call Center environment.

Licenses and Certifications Required

Colorado Class1 Water Distribution System Operator Certificate within the 6-month Introductory Period. Colorado Class1 Wastewater Collection System Operator Certificate within the 6-month IntroductoryPeriod. Certificate Colorado Driver's License with a good driving record. Ability to obtain a Class 2 Water Distribution System Operator Certificate and a Class D Wastewater Treatment Operator certification within 2½ years (30 months) of the hire date as a Flow Control Technician I with Aurora Water.

Preferred Qualifications

Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements. Skill in the use of personal computers including word processing and spreadsheet software applications. Ability to handle multiple complex situations. Experience related to the operation and maintenance of a water distribution system.

Knowledge

Basic knowledge of the operations of water utility systems Basic knowledge of SCADA control Basic knowledge of consumption forecasting principles Basic knowledge of water and wastewater treatment plant concepts Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements. Basic Knowledge of personal computers including spreadsheet, word processing and other job-related software applications. Basic knowledge of a dispatch center operation.

Skills

Skill in the use of personal computers including word processing and spreadsheet software applications. Strong customer service skills. Skill in checking information for accuracy and completeness and correcting errors.

Abilities

Establish and maintain effective working relationships with employees and citizen Communicate effectively both orally and in writing. Operate two-way radios and a multi-line phone system. Handle multiple complex situations, solve system problems, & coordinate resources. Prepare and create logs & reports. Communicate effectively both orally and in writing Ability to read blueprints and maps Ability to understand and interpret complex data concerning the flow of water into and throughout the water system Work shifts and nights; and work overtime, standby, and/or callback duty.

Physical Demands

Continuous sedentary work with infrequent light work that involves moving no more than 20 pounds at a time Clear vision to read and interpret reports, design specifications, and other written documents. Speech communication and hearing to maintain communication with employees and citizens. Hand/eye coordination for operation of computer, phones, and radios. Foot/eye for operation of motor vehicle. Hearing and listening for instructions and warning signals.

Work Environment

Continuous work in a clean comfortable environment with exposure to a water treatment facility. Works shifts, weekends, holidays, and overtime.

Equipment Used

Continuous operation of communication equipment & computer and infrequent operations of motor vehicles. This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment. The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January16, April10, July2, and December24.

Equal Opportunity & Compliance

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired. Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights! The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy.

Accommodation Contact

If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.