FLORAL/LEAD CLERK

Kroger; Troy (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading grocery retailer seeks a Customer Service Associate to enhance customer experiences through exceptional service. Responsibilities include maintaining store standards, promoting a welcoming environment, and ensuring product quality. The role offers opportunities for growth and comprehensive benefits, including healthcare and tuition reimbursement.

Benefits

Healthcare coverage: medical, dental, vision, and prescriptions

Flexible scheduling with paid time off

Emotional and financial support via free counseling

Associate discounts on various purchases

Up to $21,000 in tuition reimbursement

Opportunities for growth through training

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Basic math knowledge.

Responsibilities

• Promote trust and respect among team members.
• Create a welcoming environment for customers.
• Maintain knowledge of products and store standards.
• Ensure sanitation and health standards are met.
• Order, stock, and display products to increase sales.

Skills

Effective communication skills

Ability to handle stressful situations

Basic math knowledge

Education

High school diploma or equivalent

Job description

Customer Service Associate Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals, and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

From a small Cincinnati grocery store over a century ago, we've grown into the nation's largest grocer with nearly 2,800 stores across 35 states, operating under 28 different names. As America's grocer, we pride ourselves on bringing diverse teams together with a passion for food and people, united by the purpose: To Feed the Human Spirit. We innovate tirelessly to create amazing experiences for our customers, communities, and colleagues, with food at the heart of it all.

Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We support your growth with value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions through company or union plans.
• Flexible scheduling with paid time off, including holidays and sick leave, based on eligibility and service.
• Emotional and financial support via free counseling and confidential financial tools.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career pathways.

For more details, visit our Benefits Page.

Minimum Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Basic math knowledge

Preferred Qualifications:

• High school diploma or equivalent
• Floral or retail experience
• Second language skills (speaking, reading, writing)

Responsibilities:

• Promote trust and respect among team members
• Create a welcoming environment for customers
• Maintain knowledge of products and store standards
• Ensure sanitation and health standards are met
• Order, stock, and display products to increase sales
• Implement pricing and monitor scan accuracy
• Maintain product quality and inventory records
• Communicate with vendors and control inventory
• Implement company programs and store displays
• Prepare signage and conduct inventory counts
• Attend training and meetings
• Follow safety procedures, report hazards, and assist in safety programs