FLORAL/LEAD CLERK

Kroger; Glen View (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. seeks a dedicated team member to create outstanding customer experiences in our store. You will assist the department manager in achieving sales and profit goals while maintaining safety, cleanliness, and high QA standards across the department.

You will answer questions about products, merchandise effectively, and support vendors and store operations. Strong communication and basic math skills are essential for success in this role.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Encourage associates to deliver excellent customer service as part of the Customer 1st strategy.
• Answer questions regarding products sold within the department and store.
• Promote trust and respect among associates.
• Maintain sanitation to company standards and health department regulations.
• Merchandise and display products to increase sales.
• Monitor inventory and assist with stock replenishment and vendor communications.

Skills

Stress management

Communication skills

Math skills

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Monitor and maintain sanitation to company standards and health department regulations
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
• Merchandise and display products to increase sales
• Implement price changes and monitor scan integrity
• Monitor product quality, remove poor quality product
• Control and monitor inventory throughout the department and maintain FTD records
• Communicate with vendors, monitor and control inventory received
• Implement all company programs as directed and communicates purpose, objectives and procedures to team members
• Review display planners and implement to company guidelines
• Prepare and hang signs as needed
• Prepare for and perform inventory
• Attend required classes and meetings
• Review department statements, follows up on discrepancies
• Communicate information to upper management and store personnel
• Review department bulletins, follows through and implements all company programs.
• Complete required forms
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• High school diploma or equivalent
• Floral experience
• Retail experience
• Second language: speaking, reading and/or writing