FLORAL/LEAD CLERK

Mariano's; Bannockburn (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Mariano's is seeking a dedicated associate to deliver outstanding customer service in the department, ensuring a safe, clean environment that encourages repeat visits. You will assist the department manager in achieving sales and profit goals while monitoring quality standards and sanitation per health regulations.

The role emphasizes knowledge of products, stock maintenance, price changes, and collaborative communication with vendors and store teams to support overall department performance.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Floral experience (desired).
• Retail experience (desired).
• Second language: speaking, reading and/or writing (desired).

Responsibilities

• Assist department manager in reaching sales and profit goals for the department.
• Maintain a safe and clean environment to encourage customer return.
• Ensure compliance with quality assurance standards and health department regulations.
• Order and maintain stock and supplies; monitor inventory in the department.
• Merchandise and display products to increase sales and ensure proper signage and pricing.
• Communicate information to store personnel and upper management.
• Follow company programs and participate in required trainings and meetings.
• Reinforce safety programs and report unsafe conditions to management.

Skills

Stress management

Effective communication

Basic math

Second language

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• High school diploma or equivalent
• Floral experience
• Retail experience
• Second language: speaking, reading and/or writing

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Monitor and maintain sanitation to company standards and health department regulations
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
• Merchandise and display products to increase sales
• Implement price changes and monitor scan integrity
• Monitor product quality, remove poor quality product
• Control and monitor inventory throughout the department and maintain FTD records
• Communicate with vendors, monitor and control inventory received
• Implement all company programs as directed and communicates purpose, objectives and procedures to team members
• Review display planners and implement to company guidelines
• Prepare and hang signs as needed
• Prepare for and perform inventory
• Attend required classes and meetings
• Review department statements, follows up on discrepancies
• Communicate information to upper management and store personnel
• Review department bulletins, follows through and implements all company programs.
• Complete required forms
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.