FLORAL/DEPT LEADER

Metro Market; Monona (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Metro Market in Monona, WI is seeking a Floral Department Supervisor to lead daily operations, coach staff, and ensure top quality customer service. You will supervise receiving, pricing, merchandising, and the handling of Florist Transworld Delivery orders while maintaining clean, organized floral areas.

Responsibilities include planning, directing department activities, mentoring associates, resolving customer issues, and upholding company policies and safety standards.

Qualifications

• Excellent written and verbal communication skills.
• Ability to make quick, informed decisions.
• Strong knowledge of floral products and care.
• Experience in merchandising and customer service.

Responsibilities

• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Plan, organize, direct and control the activities of the Floral Department.
• Provide active support of our Customer 1st culture.
• Coach and train staff on pricing, rotation, stocking, and customer service.
• Receive and process Florist Transworld Delivery orders for delivery.
• Maintain records and reports for the department.
• Maintain clean and orderly floral department areas.
• Handle customer complaints in a professional manner.
• Manage stock to prevent waste and pilferage.

Skills

Communication skills

Decision making

FTD computer skills

Customer service

Merchandising

Operations knowledge

Stress management

Integrity

Team leadership

Tools

FTD software

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.