FLORAL/DEPT LEADER

Kroger Family of Companies; Bellevue (WA); On-site; USD 24,000 - 38,000; Full time

Job summary

Kroger Family of Companies in Bellevue, WA seeks a Floral Department Supervisor to lead a team, maintain stock, and ensure high-quality customer service in a fast-paced store environment.

You will oversee receiving, pricing, merchandising, and delivery orders, while coaching staff, handling complaints, and promoting company initiatives. Weekend/holiday availability required, with strong communication and decision skills.

Qualifications

• Weekend and holiday availability required.
• Effective written and verbal communication skills.
• Ability to make quick, intelligent decisions.

Responsibilities

• Develop maximum customer relations by floral dept. personnel through friendliness and courtesy and adherence to company policies.
• Handle customer complaints with perceptiveness.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking, and customer service excellence.
• Support a Customer 1st culture.
• Plan, organize, direct and control Floral Department activities.
• Direct receiving, storing, pricing, and merchandising of floral products.
• Order to maintain stock and guard against waste and pilferage.
• Maintain records, reports, and use them effectively.
• Maintain good housekeeping in all areas.
• Continuously analyze floral operations and recommend changes to store manager.
• Promote company initiatives and process improvements to staff.
• Supervise and coach direct reports; conduct performance reviews and provide feedback.
• Ability to work in fast-paced, sometimes stressful environments.

Skills

Communication skills

Floral department experience

Supervisory skills

TWD software

Tools

TWD software

Job description

RESPONSIBILITIES

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

$17.38 - $27.90 per hour