Flooring Services Manager — Customer Experience & Ops

Service Pros Installation Group, INC.; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Service Pros Installation Group in Charlotte, NC seeks a Service Manager to orchestrate flooring installations for customers across assigned areas, leading our in-house team and delivering exceptional customer satisfaction while nurturing Lowe’s partnerships.

You will oversee the Installation Coordinator Team, provide in-store Lowe’s support and education, manage warehouse functions, analyze margins, and guide installers to top‑quality work and strong customer outcomes.

Qualifications

• 1-2 years of customer service management experience.
• 3+ years of flooring experience preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Flooring experience

Education

High school diploma or GED

Job description

Service Pros Installation Group in Charlotte, NC seeks a Service Manager to orchestrate flooring installations for customers across assigned areas, leading our in-house team and delivering exceptional customer satisfaction while nurturing Lowe’s partnerships.

You will oversee the Installation Coordinator Team, provide in-store Lowe’s support and education, manage warehouse functions, analyze margins, and guide installers to top‑quality work and strong customer outcomes.