Flooring Installations Operations Manager

Service Pros Installation Group, INC; Houston (TX); On-site; USD 60,000 - 88,000; Full time

Job summary

Service Pros Installation Group, INC in Houston, TX is seeking a Service Manager to orchestrate the flooring installation process across assigned areas and lead our in-house team to deliver outstanding customer satisfaction while nurturing Lowe’s relationships.

The role focuses on ensuring high-quality installations, managing warehouse operations, inventory, and coordinating with installers and customers to drive profitable outcomes and top-tier service in a busy retail-affiliate environment.

Qualifications

• High school diploma or equivalent (GED).
• 1-2 years of customer service management experience.
• 3 or more years of flooring experience is preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations, that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Leadership

Customer service management

Team collaboration

Problem solving

Ethical conduct

Education

High school diploma or GED

Job description

Service Pros Installation Group, INC in Houston, TX is seeking a Service Manager to orchestrate the flooring installation process across assigned areas and lead our in-house team to deliver outstanding customer satisfaction while nurturing Lowe’s relationships.

The role focuses on ensuring high-quality installations, managing warehouse operations, inventory, and coordinating with installers and customers to drive profitable outcomes and top-tier service in a busy retail-affiliate environment.