Flooring Admin & Scheduler

Van's Home Center; Auburn (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Job summary

A family-owned retail company in Auburn, Indiana, is seeking a Flooring Admin / Scheduler to manage flooring installation projects. The role requires strong organizational skills, customer service orientation, and the ability to coordinate between clients and installers. Responsibilities include scheduling, maintaining accurate project documentation, and serving as the primary contact for service issues. Ideal candidates should be detail-oriented and possess strong communication skills, with preference given to those with prior experience in the flooring industry.

Qualifications

• Highly detail-oriented with strong follow-up and organizational skills.
• Strong written and verbal communication skills.
• Proven problem-solving ability and comfort handling service-related issues.
• Comfortable working on a computer and able to learn new software quickly.
• Comfortable working on a computer and able to learn new software quickly.
• Highly responsive and able to manage multiple priorities in a fast-paced environment.
• Team-oriented and able to work closely with installers, builders, and internal teams.

Responsibilities

• Assist in managing new flooring installation projects from order review through completion.
• Schedule flooring installations and coordinate timelines with installers, clients, and builders.
• Serve as a primary point of contact for installers, clients, and builder partners.
• Act as the primary point of contact for all flooring warranty and service issues.
• Maintain accurate records and documentation throughout the project lifecycle.
• Act as the primary point of contact for all flooring warranty and service issues.
• Render basic flooring and shower layouts (training provided; prior experience a plus).
• Track project details and proactively follow up to ensure deadlines and service commitments are met.
• Communicate clearly and professionally to resolve scheduling, installation, or warranty-related issues.
• Maintain accurate records and documentation throughout the project lifecycle.

Skills

Detail-oriented

Customer service mindset

Strong written and verbal communication

Problem-solving ability

Computer proficiency

Team-oriented

Team-oriented

Tools

SketchUp or similar software

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

About Van’s Home Center

Van’s Home Center is a trusted, family-owned retailer serving Indiana communities with furniture, appliances, mattresses, and flooring for over 52 years. We work closely with homeowners, builders, and installers to deliver high-quality products and exceptional service. Our flooring department plays a key role in that mission, and we are looking to add a detail-oriented professional to support our growing installation and service operations.

Position Overview

The Flooring Admin / Scheduler is a critical support role within Van’s flooring operations. This position helps manage flooring installation projects from order review through scheduling, installation, and post-install service. The ideal candidate is highly organized, customer-focused, responsive, and comfortable coordinating between clients, installers, builders, and manufacturers to ensure a smooth experience from start to finish.

Key Responsibilities

• Assist in managing new flooring installation projects from order review through completion
• Review flooring orders for accuracy, completeness, and readiness for release
• Create purchase orders and release them to Van’s procurement team
• Schedule flooring installations and coordinate timelines with installers, clients, and builders
• Serve as a primary point of contact for installers, clients, and builder partners
• Act as the primary point of contact for all flooring warranty and service issues
  • Work directly with clients and flooring manufacturers
  • Coordinate service visits and warranty repairs
  • Follow through to ensure issues are resolved quickly and professionally
• Render basic flooring and shower layouts (training provided; prior experience a plus)
• Track project details and proactively follow up to ensure deadlines and service commitments are met
• Communicate clearly and professionally to resolve scheduling, installation, or warranty-related issues
• Maintain accurate records and documentation throughout the project lifecycle

Required Skills & Qualifications

• Highly detail-oriented with strong follow-up and organizational skills
• Customer service–driven with a client-first mindset
• Strong written and verbal communication skills
• Proven problem-solving ability and comfort handling service-related issues
• Comfortable working on a computer and able to learn new software quickly
• Highly responsive and able to manage multiple priorities in a fast-paced environment
• Team-oriented and able to work closely with installers, builders, and internal teams

Preferred Qualifications

• Prior experience in the flooring industry strongly preferred
• Experience scheduling installations or coordinating trade services
• Familiarity with SketchUp or similar drawing/rendering software is a plus

Why Join Van’s?

• Join a stable, family-owned company with deep roots in the community
• Work in a collaborative, service-driven environment
• Opportunity to grow skills in operations, scheduling, and project coordination
• Competitive pay and benefits based on experience

If you take pride in organization, follow-through, and delivering great service, we’d love to hear from you. Apply today to join the Van’s Home Center team.