Floorcovering Solutions Coordinator

The Sherwin-Williams Company; Chesapeake (VA); On-site; USD 20,664 - 27,552; Full time

Job summary

The Sherwin-Williams Company, Store #5191 in Chesapeake, VA, seeks a retail associate to help wholesale customers with floorcovering needs, answer questions about products, and recommend solutions while upholding quality and visual standards. Responsibilities include assisting customers, processing orders, coordinating installations, handling transactions, and meeting sales goals.

Requires HS diploma, valid driver's license, and 1+ year in retail or customer service; Spanish language ability is

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to the sales reps and store staff
• Process orders, schedule/coordinate installations with installers and customers
• Check installers' orders for accuracy before material leaves store
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Cash handling

Delivery coordination

Retail experience

Spanish language

Education

High School diploma or GED

Job description

The Sherwin-Williams Company, Store #5191 in Chesapeake, VA, seeks a retail associate to help wholesale customers with floorcovering needs, answer questions about products, and recommend solutions while upholding quality and visual standards. Responsibilities include assisting customers, processing orders, coordinating installations, handling transactions, and meeting sales goals.

Requires HS diploma, valid driver's license, and 1+ year in retail or customer service; Spanish language ability is