Floor Supervisor - Hometown Building Center - Springtown

Nation's Best Holdings; Springtown (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Nation’s Best in Springtown, TX seeks an on-site Store Supervisor to oversee daily operations and lead retail teams. You will supervise departments, ensure tasks meet standards, and support sales initiatives on the floor.

We value hands-on leadership, strong customer service, and the ability to train new hires while maintaining safety and product presentation. This role requires flexibility for varied shifts and physical tasks.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a retail or customer-facing environment, with supervisory or lead experience preferred.
• Strong customer service skills and ability to handle issues professionally.
• Ability to lead, motivate, and support a team in a fast-paced environment.
• Able to stand for extended periods and lift up to 50 lbs with assistance.

Responsibilities

• Supervise departments on the floor, ensuring tasks are completed efficiently and according to policies.
• Lead by example in delivering excellent customer service and uphold service standards.
• Direct and support associates during shifts, including task delegation and break coverage.
• Assist with training new hires and provide ongoing coaching on safety and service.
• Oversee merchandising and inventory, restocking and product presentation.
• Maintain store standards of cleanliness and organization.
• Document issues and feedback for store leadership.

Skills

Customer service

Leadership

Communication

POS systems

Education

High school diploma

Tools

POS software

Job description

Job Details

Job Location: Hometown Springtown - Springtown, TX 76082

Job Category: Hometown Building Centers

We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What You Will Do and How You Will Contribute:

• Support daily store operations by supervising assigned departments or areas of the floor, ensuring tasks are completed efficiently and in accordance with company policies.
• Lead by example in delivering excellent customer service and reinforcing service standards with team members.
• Supervise, direct, and support associates during shifts, including task delegation, break coverage, and workflow coordination.
• Assist with training new hires and provide ongoing coaching to reinforce job expectations, safety practices, and customer service skills.
• Oversee merchandising and inventory activities within assigned areas, including restocking, facing, and maintaining product presentation.
• Monitor inventory levels in assigned departments and communicate replenishment or discrepancies to management.
• Promote and enforce safety policies and procedures, including conducting visual safety checks and addressing hazards promptly.
• Handle customer questions, concerns, and complaints at the floor level, escalating issues to management as appropriate.
• Support sales initiatives and promotions by ensuring proper execution on the sales floor.
• Assist with maintaining store standards related to cleanliness, organization, and overall appearance.
• Document operational issues, customer feedback, or employee concerns and report them to store leadership.
• Perform additional duties as assigned to support store operations and business needs.

What You Will Bring to Our Team:

• High school diploma or equivalent (required); additional education in retail, business, or leadership is a plus.
• Previous experience in a retail or customer-facing environment, with some supervisory or lead experience preferred.
• Strong customer service skills with the ability to handle issues professionally and calmly.
• Ability to lead, motivate, and support a team in a fast-paced environment.
• Basic proficiency with POS systems and common business software.
• Strong communication, time-management, and organizational skills.
• Ability to work in a physical environment, including standing for extended periods and lifting up to 50 lbs with assistance as needed.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Detail-oriented with the ability to follow procedures and maintain quality standards.
• Positive attitude, adaptability, and willingness to learn and grow within the organization.

What’s It Like To Work for Nation’s Best?

• Teamwork: Our teams work together across departments to deliver a positive experience for customers and support one another on the floor.
• Support: Floor Supervisors receive guidance from store leadership and access to regional and corporate support resources.
• Autonomy: Supervisors are trusted to manage their areas, make day-to-day decisions, and lead their teams effectively.
• Relationships: We believe strong relationships with customers and teammates are the foundation of our success.
• Continuous Improvement: We encourage learning, development, and the sharing of best practices across stores and regions.
• Efficiency: We focus on consistent processes and smart use of technology to support daily operations.
• Growth Mindset: We invest in developing our associates and creating pathways for career growth.
• Atmosphere: This is a hands-on role in a practical, team-oriented environment where we work hard and support one another.
• Community Service: Our stores and teams are committed to supporting the communities where we live and work.
• Safety: We are committed to maintaining a safe and healthy workplace for all associates and customers—safety is always a top priority.