FLOOR SUPERVISOR

Americanbeerbar; Las Vegas, Northern (NV, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Rockhouse Too in Las Vegas, NV 89109 is seeking a Front of House Supervisor to ensure excellent guest service and smooth operation. You will support Management and staff across Front of House and Back of House with a focus on service standards and event coordination.

Responsibilities include greeting guests, seating, taking calls, delivering food, and marketing the venue for guest data collection. A health/safety focus applies, with required certifications and a pro-customer approach.

Qualifications

• Must be 21 years or older.
• Previous Front of House supervisory experience preferred.
• Excellent customer service and communication skills.
• Must identify and resolve service issues professionally.
• Must possess valid Health Card (Southern Nevada Health District).
• Must possess valid Alcohol Awareness Card (TAM/ACT).
• Must possess LVMPD Non-Gaming card (Sheriff’s Card).
• Basic math and problem solving skills.

Responsibilities

• Greet guests with a smile and provide superior service.
• Actively promote the venue to guests and potential guests.
• Seat guests following service sequence standards.
• Answer telephone calls and direct to the appropriate party.
• Deliver food to tables and announce items as delivered.
• Market the venue for marketing database collection of guest information.
• Maintain cleanliness and compliance with health guidelines.
• Communicate effectively with Operations Managers on issues.
• Assist staff and management during events and large parties.
• Adhere to all department and company policies and procedures.

Skills

Front of House leadership

Customer service

Communication skills

English fluency

Problem solving

Job description

Job Location: Rockhouse Too - Las Vegas, NV 89109

Job Summary: Responsible for implementing policies and procedures set by corporate to ensure an effective operation and service. This position is crucial in supporting Management, Front of House and Back of House positions in a variety of tasks to capitalize on business levels.

Essential Job Functions:

• Greet all guests sincerely with a smile and eye contact, and provide superior guest service.
• Actively promote the venue by engaging every guest and potential guest with in your immediate reach
• Efficiently assist greeters in seating guests following the service sequence standards
• Answer telephone calls properly and directing the call to the appropriate party when necessary.
• Run food to tables throughout the restaurant announcing each item as delivered.
• Actively market FINE ENTERTAINMENT venues by collecting guest’s personal information for the marketing database.
• Must maintain a clean and organized work environment, following all guidelines established by the Southern Nevada Health District.
• Maintain effective communication with Operations Managers with staff issues or maintenance issues.
• Maintain a high standard of cleanliness in the venue.
• Assist staff in any areas needed to ensure proper service standards are met.
• Assist Management in set up and execution of any large party events.
• Adhere to all Department and Company Policies and Procedures.

Qualifications

• Must be 21 years or older.
• Previous experience as a Front of House employee in a supervisory role is preferred.
• Must possess excellent customer service and communication skills.
• Must be able to motivate and identify problems in service issues in a professional manner.
• Must possess a valid Health Card and issued by the Southern Nevada Heath District.
• Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)
• Must possess a valid Non-Gaming card issued by the LVMPD. (Sheriff’s Card)
• Must have basic math and problem solving skills.
• Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.
• Must be able to communicate fluently in English.