Floor Supervisor

TerrAscend; Kentucky; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Mental health support

Flexible PTO

Employee Assistance Program

Parental leave

401(k) with company match

Pet insurance

Employee discounts

Recognition program

Disability & life insurance

Job summary

The Apothecarium in Cumberland, MD is seeking a full-time Floor Supervisor. You will help patients and caregivers with cannabis recommendations, ensuring excellent service and knowledge of products.

You’ll work on-site 9am–9pm, including nights, weekends, and some holidays, with opportunities to lead the team and influence store operations.

Qualifications

• Must meet age requirements by state.
• At least 1 year of customer service, retail, or related experience.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• At least 1 year of supervisory or leadership experience.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, potency, dosing, methods of consumption, and administration.
• Maintain thorough product knowledge and answer concerns promptly; refer to management when appropriate.
• Deliver excellent customer service practices to ensure a delightful experience and patient confidentiality.
• Develop and maintain relationships with patients and caregivers by anticipating needs.
• Follow established policies for customer service, staff management, inventory control, and safety.

Skills

Customer service

Supervisory experience

Retail

Leadership

Tools

POS system

Seed-to-sale

LEAF TRADE

Ecomm platform

Job description

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

Sound like weed be a good fit? Here’s where you come in.

Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

Where you’ll be planted

This position will be on-site in our Cumberland,MD dispensary. Our hours of operation are 9am - 9pm 7 days per week. This role will require availability during nights, weekends, and some holidays.

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules, and procedures.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
• Assist the senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.

Qualifications & Experience

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

Perks Rolled Just for You (for Benefits-Eligible Roles)

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

Physical Requirements

Stand constantly

Walk frequently

Reach and twist/turn with hands and arms

Climb or balance and stoop, kneel, crouch or crawl

Frequently lift and/or move up to 20 pounds

Occasionally lift and/or move up to 50 pounds

Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

TerrAscend is a leading cannabis company operating in North America, known for high-quality cultivation, manufacturing, and a diverse range of brands and dispensaries.