Floor Staff

IMAX; Indiana; On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Free movie passes

Free parking

Lifetime supply of popcorn

Flexible work environment

Pay rate starting at $11.00 USD per h

$11.50 per hour with liquor license

Job summary

IMAX Theater at the Indiana State Museum in Indiana is seeking Floor Staff to deliver the best guest experience from entry to exit. You will welcome guests, manage lobby traffic, and assist with tickets and concessions.

The role requires availability on nights and weekends, and previous customer service is a plus. Perks include free movie passes, free parking, lifetime popcorn, and a flexible work environment. Pay starts at $11.00 per hour, with a $11.50 rate for those with a liquor license.

Qualifications

• Availability on nights and weekends.
• Previous customer service experience is an asset, but not mandatory.
• Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner.
• Follow safe workplace practices in a fast-paced environment.
• Use critical thinking/problem solving skills to resolve customer issues.

Responsibilities

• Knowing and operating the POS system to sell tickets and concessions to guests.
• Providing effective customer service, including greeting, directing, ticket-taking, announcements, opening doors and any other customer service duties as required.
• Ensuring the concession stands, lobby, workstations, washrooms, and theatres are clean, stocked and well-maintained between shows.
• Additional responsibilities as required.

Skills

POS system operation

Customer service

Guest interaction

Time management

Job description

Be Part of the IMAX Experience.

For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage.

We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what’s possible. Careers here are shaped with intention, achievements are shared, and people always come first.

With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience.

Come explore IMAX and create what inspires.

Ignite your future with IMAX.

About the Role:

As a member of the Floor Staff team at the IMAX® Theater in the Indiana State Museum, you will be responsible for ensuring the best possible guest experience from the moment people enter the theatre to after they leave. You will be welcoming guests to the IMAX® Theater, controlling the traffic flow in the lobby and auditorium, cleaning the lobby, auditorium, and concessions stand and taking/selling tickets or working in the concessions stand.

What You’ll Do:

• Knowing and operating the POS system to sell tickets and concessions to guests

• Providing effective customer service, including greeting, directing, ticket-taking, announcements, opening doors and any other customer service duties as required

• Ensuring the concession stands, lobby, workstations, washrooms, and theatres are clean, stocked and well-maintained between shows

• Additional responsibilities as required

What You’ll Need:

• Availability on nights and weekends

• Previous customer service experience is an asset, but not mandatory

Nice to Have:

• Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner

• Follow safe workplace practices in a fast-paced environment

• Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers

Perks of the job:

• Free movie passes for you and your family

• Free parking 24/7 in convenient downtown location

• Lifetime supply of popcorn

• Flexible work environment

• Pay rate starting at $11.00 USD per hour ($11.50 per hour with a valid liquor license), though rates may vary and will be determined on an individual basis,.

Position Status:

New Role

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs.

Hiring Range :

$11.00 (per hour) Placement within this range depends on a candidate’s experience, skills, internal equity, and regional market factors. Eligible roles may also receive additional non-discretionary compensation such as shift premiums or overtime pay.

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.