Floor Staff

Coming Attractions Theatres, Inc.; Grants Pass (OR); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Free Movies and Game Play

Discounted Concessions Items

401(k)

Flexible Schedules

Employee Discounts

Health Insurance including Dental

Vision

Life

Accident

Critical Illness and Hospitalization

Job summary

Coming Attractions Theatres, Inc. is seeking a part-time Theatre Floor Staff to deliver quality guest service in ticket and concession sales and to maintain theatre cleanliness.

The role requires evening, weekend, and holiday availability with a focus on fast, friendly service and accurate cash handling in a busy cinema environment.

Qualifications

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees.
• Good communication and interpersonal skills, plus customer service abilities.
• Ability to work well in a team.
• Ability to perform basic math and cash handling duties, operate a register or computer.

Responsibilities

• Engage the guest, make eye contact, smile, provide quick efficient service and full attention.
• Keep the box and concession area clean, organized and well-stocked.
• Inform guests of promotions and savings.
• Process ticket and concession sales, assemble items, operate POS and give accurate change.
• Suggest additional products to complement orders.
• Maintain adequate cash funds and notify management for cash drops as needed.
• Conduct theatre checks every 30–45 minutes to deter hopping, theft or vandalism.
• Monitor seating and guide guests to available seats.
• Perform routine theatre checks outside the building for cleanliness and security.
• Ensure auditoriums, restrooms and game rooms are empty at close.
• Conduct crowd control and enforce company policies (MPAA, etc.).

Skills

Reading and interpreting documents

Following instructions

Effective speaking

Customer service

Teamwork

Cash handling

Multi-tasking

Tools

Register/Point-of-Sale system

Job description

Description

Theatre Floor Staff

Job Type

Part-time

Summary

A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities

• Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
• Consistently keep the box and/or concession area clean, organized and well-stocked
• Inform guests of special promotions and savings
• Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
• Offer additional products to complement guest’s order
• Maintain adequate cash funds and notify manager of the need for cash drops
• Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
• Keep apprised of seating in crowded auditoriums and know where seats are still available
• Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
• At night’s end make sure all auditoriums, restrooms and game room area(s) are empty
• Conduct crowd control
• Enforcement of all company policies and procedures (MPAA etc.)

Additional Responsibilities

• Prepare concession stand for theatre opening or closing
• Track inventory and spoilage control
• General theatre cleaning and operational tasks as directed by the Manager on duty
• Handle minor customer complaints; Call the manager if the situation is too difficult

Benefits

• Free Movies and Game Play
• Discounted Concessions Items
• 401(k)
• Flexible Schedules
• Employee Discounts
• Health Insurance including Dental
• Vision
• Life
• Accident
• Critical Illness and Hospitalization

Requirements

Knowledge and Skill Requirements

• Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees of organization.
• Have good communication and interpersonal skills, in addition to good client/customer service skills.
• Ability to work effectively with a team.
• Ability to perform basic math and cash handling duties.
• To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.

Working Conditions

• The work for this position is performed mainly inside the movie theatre.
• The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
• This position requires availability nights, weekends and holidays.