Floor Staff

Coming Attractions Theatres, Inc.; Ashland, Northern (OR, KY); Hybrid; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free Movies

Game Play

Discounted Concessions

401(k)

Flexible Schedules

Employee Discounts

Health Insurance

Dental

Vision

Life Insurance

Accident Coverage

Critical Illness

Hospitalization

Job summary

Coming Attractions Theatres, Inc. in Ashland, Oregon is seeking a Floor Staff member to deliver quality guest service at ticket and concession counters while keeping theatre areas clean and well-stocked.

The role requires availability nights, weekends and holidays, with duties including POS transactions, promoting specials and assisting guests to ensure a positive experience at our cinema.

Qualifications

• Experience delivering friendly guest service in a retail or hospitality setting.
• Ability to handle cash, process sales and give accurate change.
• Strong teamwork and clear communication in a fast-paced environment.

Responsibilities

• Engage guests with eye contact and a friendly smile while serving efficiently.
• Maintain clean, organized box/concession areas and restock as needed.
• Inform guests about promotions and upsell where appropriate.
• Process ticket/concession sales at POS and manage transactions accurately.
• Monitor theatre checks and assist with crowd control as required.

Skills

Customer service

Cash handling

Teamwork

Communication

POS operation

Tools

POS system

Register

Job description

Description

Summary:

A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.

Primary Responsibilities

• Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
• Consistently keep the box and/or concession area clean, organized and well-stocked
• Inform guests of special promotions and savings
• Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
• Offer additional products to complement guest’s order
• Maintain adequate cash funds and notify manager of the need for cash drops
• Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
• Keep apprised of seating in crowded auditoriums and know where seats are still available
• Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
• At night’s end make sure all auditoriums, restrooms and game room area(s) are empty
• Conduct crowd control
• Enforcement of all company policies and procedures (MPAA etc.)

Additional Responsibilities

• Prepare concession stand for theatre opening or closing
• Track inventory and spoilage control
• General theatre cleaning and operational tasks as directed by the Manager on duty
• Handle minor customer complaints; Call the manager if the situation is too difficult

Benefits

Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.

Requirements

Knowledge and Skill Requirements

• Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees of organization.
• Have good communication and interpersonal skills, in addition to good client/customer service skills.
• Ability to work effectively with a team.
• Ability to perform basic math and cash handling duties.
• To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.

Working Conditions

• The work for this position is performed mainly inside the movie theatre.
• The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
• This position requires availability nights, weekends and holidays.