Floor Staff

Regal Cinemas, Inc.; Costa Mesa (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free movie passes

Discounted concessions

401(k) retirement plan with company match

Job summary

A leading cinema chain in Costa Mesa, California seeks team members for Box Office, Concession, and Usher roles. Responsibilities include operating POS systems, managing guest services, and enforcing rating policies. Ideal candidates must have great communication skills and be able to perform under pressure. Additionally, team members enjoy perks such as free movie passes and participation in a 401(k) retirement plan after 6 months of service.

Qualifications

• Must possess excellent communication skills with customers and co-workers.
• Ability to perform calculations with speed and accuracy.
• Identify problems and gather relevant data to evaluate information.

Responsibilities

• Operate POS system and handle cash/credit transactions accurately.
• Manage crowd control and assist guests in finding seats.
• Conduct in-theatre inspections to maintain quality and safety.

Skills

Public speaking

Effective listening

Communication

Mathematical calculations

Problem identification

Education

Completion of cast certification program

Job description

Overview

Team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular or full-time hourly employees. Their primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies; including

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

Essential Duties and Responsibilities for each position include, but are not limited to the following:

Box Office

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws
• Abide by all federal and state laws with regards to breaks and/or meal periods
• Ensure required alcohol certification and training are current where applicable
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Benefits

Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability: Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability: Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills: Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Experience: Not specified in the original; refer to separate job postings if applicable.

Licenses & Certifications: If the theatre sells alcohol and duties include serving alcohol, complete any legally required state or local training and obtain the required certificate. Complete the Regal Responsible Beverage Server training on Regal Online University.

Equal Opportunity Employer: This employer is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.