Floor & Service Manager — Michelin-Style Dining

Jean-Georges Management; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

abc Kitchen, part of Jean-Georges Management, seeks a dedicated Floor/Service Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will lead service staff, manage reservations, and coordinate with the kitchen to maintain peak dining experiences.

The role requires strong leadership, guest-focused hospitality, and the ability to work nights, weekends, and holidays in a high-volume setting. abc Restaurants emphasizes sustainability and seasonal menus.

Qualifications

• Proven experience as a Service Manager or similar role in a high-volume restaurant.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of restaurant operations and service standards.
• Proficiency in restaurant management software and POS systems.
• A passion for delivering exceptional customer service and hospitality.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Lead, train, and mentor service staff to uphold top-tier standards.
• Conduct regular staff meetings to communicate updates and expectations.
• Address staff issues promptly and professionally.
• Ensure guests receive exceptional service and swiftly resolve complaints.
• Oversee daily restaurant operations during breakfast, lunch, dinner, or brunch.
• Coordinate with kitchen for seamless service and quality.
• Manage reservations and seating to optimize efficiency.
• Develop training programs and provide ongoing feedback.
• Ensure health, safety, and sanitation compliance.
• Assist in planning events, private dining, and large group reservations.
• Collaborate with management to improve service and sales.

Skills

Leadership

Staff management

Communication

Restaurant operations

POS systems

Tools

Restaurant management software

Job description

abc Kitchen, part of Jean-Georges Management, seeks a dedicated Floor/Service Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will lead service staff, manage reservations, and coordinate with the kitchen to maintain peak dining experiences.

The role requires strong leadership, guest-focused hospitality, and the ability to work nights, weekends, and holidays in a high-volume setting. abc Restaurants emphasizes sustainability and seasonal menus.