Floor Manager, Shop & Experience

Museum of Ice Cream; Miami (FL); On-site; USD 60,000 - 70,000; Full time

Job summary

The Museum of Ice Cream is seeking a passionate Floor Manager to lead a team in delivering unforgettable guest experiences. This role involves overseeing daily operations, training staff, and ensuring compliance with safety and operational standards, all while fostering a collaborative environment. The ideal candidate will have strong leadership skills, relevant experience in high-volume settings, and a commitment to exceptional service.

Benefits

Competitive pay and performance bonus

Ability to grow within the company

Team outings

Annual team celebration

Free entry for self at any MOIC location

4 free museum tickets per quarter

50% off retail products

401(k)

Health insurance

Paid time off

Qualifications

• 2+ years in operational or experience management in a museum or food and beverage setting.
• 2+ years in a lead or supervisory role.
• Experience in high-volume, fast-paced environments.

Responsibilities

• Lead a team of Service & Show Ambassadors to enhance guest experience.
• Ensure operational excellence and adherence to hospitality standards.
• Manage compliance with labor laws and safety protocols.

Skills

Leadership

Customer Engagement

Sales Techniques

Inventory Management

Safety Compliance

Education

Food Handler / ServSafe Certification

TIPS or equivalent alcohol training

Degree in business, finance, marketing or hospitality

Tools

POS Systems

Google Suite

ADP Time and Attendance

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

Museum of Ice Cream is seeking a passionate Floor Manager, Shop & Experience to lead a team of Service & Show Ambassadors in delivering an unforgettable guest experience. In this role, you will lead our Service & Show Ambassadors to drive an unparalleled shop experience. You will role-model behaviors and strategies that engage and promote the MOIC retail and shop items throughout the guest experience. You will focus on retail management, sales training, and inventory control, ensuring the operational excellence and hospitality standards of MOIC are met and exceeded. Your leadership will foster a collaborative and efficient environment, enhancing both team performance and guest satisfaction.

Your Day-to-Day

People Management

• Create Meaningful Connections: Encourage and guide team members to create personal and memorable interactions with guests, significantly enhancing the guest experience.
• Team Leadership: Provide decisive and supportive leadership during shifts, swiftly address challenges, and ensure adherence to operational standards.
• Training and Culture: Lead and participate in training sessions and cultural initiatives to boost team performance and strengthen team unity.
• Collaboration: Engage actively in weekly operational meetings, offering valuable insights into retail and event operations.

Operational Excellence

• Brand Knowledge: Communicate understanding of company history, museum design, and other ice cream facts
• Sales Training: Equip the team with effective sales techniques and knowledge to drive sales performance and meet targets.
• Guest Engagement: Directly interact with guests to elevate their experience and promote repeat visits.
• Safety and Compliance: Strictly enforce all safety, sanitation, and compliance protocols, and conduct regular inspections to ensure the shop adheres to health and safety regulations.
• Labor Compliance: Manage and monitor compliance with labor laws related to timekeeping, wages, overtime, and breaks.

Hospitality and Service

• Floor Management: Oversee daily operations, resolve guest issues promptly, and ensure a smooth workflow and high service standards during service hours.
• Show Performance: Ensure all team members accurately follow operational scripts and manuals.
• Event Management: Support and coordinate the planning and execution of internal events and collaborate with the headquarters events team on larger organizational events.
• Feedback Utilization: Collect and leverage guest feedback to identify areas for experience and shop improvements and implement quality enhancements.
• Inventory Management: Partner with the museum management team and the supply chain team to maintain company standards of all MOIC retail and inventory related functions.

The Necessities:

• 2+ years experiential/museum based operational or experience management OR food and beverage management experience OR shop and inventory experience.
• 2+ years as a Lead or supervisory experience
• Ability to stand and walk on your feet for long periods of time, up to 8 hours
• Ability to bend/lift heavy objects of up to 40 pounds
• Experience working in high-volume, fast-paced environments.
• Experience with POS and inventory systems, Messaging Systems, Google Suite, and ADP Time and Attendance.
• You have the following certifications: Food Handler / ServSafe and TIPS (or equivalent alcohol training).

The Nice-to-haves:

• Experience or a degree in business, finance, marketing or hospitality

The Good Stuff:

• Competitive pay and performance bonus
• Ability to grow within the company
• Team outings
• Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  

Pay: $60,000 - $69,500

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.