Floor Manager (Oakland)

Oaktown Spice Shop, Llc; Oakland (CA); On-site; Full time

Job summary

Oaktown Spice Shop is seeking a Floor Manager dedicated to maintaining high-quality service and promoting a diverse and inclusive environment. Responsibilities include leadership and team development while ensuring efficient operations and customer satisfaction. With opportunities for growth in a dynamic setting, this role is ideal for those passionate about food and cooking.

Benefits

Annual bonuses

Generous employee discount

Paid time off

Health, dental, and vision benefits

Matching retirement savings program

Qualifications

• Minimum Qualifications include leadership experience, organizational skills, and ability to handle customer situations.
• Preferred Qualifications involve food-related experience and retail or foodservice management.

Responsibilities

• Assist Shop Manager with a strong leadership presence and manage a team of spice associates.
• Ensure customer satisfaction by providing excellent service and maintaining shop organization.

Skills

Leadership

Team Development

Organizational Skills

Customer Service

Problem Solving

Diversity and Inclusion Advocacy

Job description

Company Overview

Oaktown Spice Shop offers the highest-quality spices, ground and blended in small batches for optimal taste. Founded in 2011, we source the best-tasting spices from around the globe to create the freshest, boldest, and most resonant flavors. Our mission is to create exceptional spices and seasonings that inspire people to enjoy cooking, become better cooks and appreciate good food. We are also committed to being an inclusive, diverse and collaborative workplace where no problem is unsolvable, people can be themselves, earn competitive wages and have equal opportunities to grow. And we have fun! Our workplaces are inspiring and welcoming spaces for customers and staff alike.

Position Overview

The Floor Manager is an exceptionally warm, creative and hard-working person committed to our mission of delivering the best quality with the highest level of hospitality. They are dedicated to our goals of nurturing a diverse, equitable and inclusive workplace for all. We believe teamwork and a natural desire to be of service are two of the cornerstones of our success. We want people to feel great working here, so we need a capable and culture-driven leader to help us accomplish this goal. The Floor Manager assists the Shop Manager in supervising and supporting a team of spice associates.

Key Duties (May include, but are not limited to):

Assist ShopManager with providing a strong leadership presence on the floor, ensuring that front-of-house tasks are prioritized, organized and executed every day Assist in managing and training spice associates, including temporary seasonal staff Ensure that customers feel cared for – they are greeted, assisted, valued for their diversity and get their questions answered. Help the ShopManager ensure that the shop is clean, well-organized, properly stocked, and that products are attractively displayed Assist with the weekly shop order and maintain inventory using Fishbowl Enforce the use of organizational systems to ensure that workflow is smooth and efficient Help ShopManager maintain controls over cash Correspond with customers via email and phone Open and close the store as needed Work with the ShopManager to create a culture of trust and hard work where no problem is unsolvable and people feel proud every day of what they’ve accomplished Celebrate the diversity of the team and customers and actively work to create a more inclusive and equitable workplace

Required Knowledge, Skills, and Experience

MINIMUM QUALIFICATIONS: Leadership experience Ability to develop and motivate a team Excellent organization and time-management skills Able to handle critical customer situations with ease Ability to thrive in a fast-paced environment Seeks out feedback and is excited about self-growth and improvement within the context of the job Resourceful problem-solver and strong ability to resolve issues in the moment Embraces a culture of learning and advocacy; values diversity, equity, and inclusion Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until Christmas Eve PREFERRED QUALIFICATIONS: Food-related work experience Experience in retail or foodservice management Passion for food and cooking

Additional Physical Requirements

Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials Lift up to 50 pounds unassisted Must be able to stand for 8+ hours

Compensation for this positionis $22/hour. Pay scale for this position is $22-$27/hour.

Everyone is welcome at Oaktown Spice Shop. As an inclusive workplace, our employees are comfortable bringing their authentic selves to work. We know that diverse perspectives have a positive impact on our products, customer service, employees and community.

We offer competitive wages, annual bonuses and a generous employee discount for all employees. All employees are encouraged to take advantage of our Employee Assistance Program (EAP). Full-time employees are eligible for paid time off and health, dental and vision benefits. All permanent employees are eligible for our matching retirement savings program. We’re proud to support local Bay Area community organizations, local businesses and contribute to the local economy.

We take job safety and the health of our team seriously. All employees are trained in proper food handling techniques and are given appropriate protective gear. We have an ample sick time policy.

If you work at Oaktown Spice Shop, you'll be empowered to learn and you'll have fun doing it! As a growing small business, we love to promote from within and offer long-term career opportunities for our team.