Seattle Store Team Lead & Customer Experience

S; Seattle (WA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane is seeking a Keyholder to join our Seattle store in University Village. You will focus on delivering a personalized customer experience, guiding the team, and upholding the brand image on the sales floor.

You will train and motivate staff, ensure efficient store operations, and act as a frontline ambassador for the brand, driving sales and customer satisfaction daily.

Qualifications

• Experience in retail leadership or supervisory role.
• Strong customer service orientation and willingness to help customers.
• Ability to train and develop team members on sales techniques.
• Familiarity with omnichannel sales approaches and store operations.

Responsibilities

• Ensure a unique customer experience on the floor and welcome every customer.
• Lead and empower the team to deliver optimal service and teamwork.
• Maintain brand image through appearance, merchandising, and training.
• Manage store operations including открытия/closing, returns, exchanges, and order pick-ups.
• Share knowledge with managers and team to improve performance and customer experience.

Skills

Customer service

Team leadership

Staff training

Omnichannel sales

Product knowledge

Tools

POS systems

Merchandising

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in University Village in Seattle, WA.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both Appartement and web (omnichannel approach) ;
• Use the various Sézane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.
  
  

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.
  
  

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the Appartement's appearance ;
• Participate in new collection implementation and training ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.
  
  

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule) ;
• Master Sézane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
• Manage specific processes (returns, exchanges, order pick-ups) ;
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

Your profile:

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;

• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;

• You are skilled at supporting and developing your team members to ensure optimal customer service ;

• You are an agile person with a dynamic personality to successfully carry out all these missions.

$26 per hour

Competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !