Floor Manager

Jetro Restaurant Depot

White Marsh (MD)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Job summary

Jetro Restaurant Depot in Maryland is seeking a Floor Manager to oversee receiving, stocking, labeling, and customer service in the Floor department. You will supervise assistants, plan schedules, and ensure product is rotated and priced correctly.

This exempt, full-time role requires strong leadership, HACCP knowledge, and the ability to develop relationships with large customers. You will coordinate merchandising, manage inventories, and mentor staff to uphold company standards.

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
At least 4 years of customer service experience with strong supervisory skills.
Ability to read, analyze and interpret general business documents.
Excellent oral and written communication skills.
Computer literacy and familiarity with inventory systems.
Commitment to company values and customer orientation.

Responsibilities

Supervises Floor staff to ensure shelves are stocked, labeled and rotated.
Develops schedules and monitors performance; disciplines as needed.
Trains employees in duties and safety procedures.
Interacts with large customers to develop relationships.
Ensures HACCP compliance and conducts audits.
Manages inventory, pricing accuracy, and vendor orders.
Maintains cleanliness and proper signage; coordinates merchandising.
Performs weekly audits in the perishable department.
Performs other duties as assigned.

Skills

Supervisory experience

Customer service

Communication skills

Reading and interpreting documents

Computer literacy

Relationship building

Leadership

HACCP knowledge

Education

Bachelor’s Degree

High School Diploma or GED with 4 years experience

Any combination of education and experience

Job description

JOB DETAILS

Position Title:

Floor Manager

Department:

Floor

Supervisor:

Assistant Branch Manager/Branch Manager

FLSA:

Exempt

Position Summary

Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided.

Essential Functions

Ensure proper customer service and works to develop relationships with large customers.
Supervises and works alongside Assistant Floor Manager, Floor Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated.
Develops schedules, monitors performance and recommends the proper discipline as appropriate.
Trains employees in job responsibilities and safe operating procedures
Interviews candidates and recommends for hires.
Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits.
Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.
Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions.
Supervises the receiving of products and ensures that the proper paperwork is completed.
Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
Supervises the ordering of products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand.
Coordinates that the pallets stored in the racks have the proper block and date tags.
Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath.
Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers/refrigerators.
Assures that trash is removed from floor and properly handled.
Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.
Ensures that all signage is correct and that the flyers’ prices are reflected on the product.
Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, space allocation) and creatively merchandises and sets up impulse areas for merchandising.
Performs additional duties, responsibilities and projects as assigned.
Performs weekly self audits on the perishable department.
Works different schedules as required. May be required to start before store opening and/or start later in order to close store and prepare for next business day.

Other Responsibilities

Performs other work-related duties as required and assigned.

Education, Experience And Skills Required

Bachelor’s Degree, OR
High School Diploma or GED with at least 4 years experience in customer service, OR
Any appropriate combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from managers, clients, and general public
Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
Effective oral and written communication skills.
High level of interpersonal skills to handle sensitive and confidential situation and documentation.
Commitment to company values and strong customer orientation.
Computer Literacy

Physical Requirements